Part-Time Patient Experience Specialist – Surgery

UnityPoint Health; Dubuque (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

UnityPoint Health in Dubuque, IA is seeking a Part-Time Experience Specialist/Receptionist for Surgery. You will be the first point of contact for patients and visitors, handling front desk tasks, check-in/check-out, and guiding patients to the right departments.

The role blends administrative support with strong customer service to ensure a welcoming, efficient clinic experience. This position requires a High School Diploma or equivalent and a schedule of one day per week, 8:00 AM–5:00 PM, with

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Skills

Customer service

Front desk

Education

High School Diploma or equivalent

Job description

UnityPoint Health in Dubuque, IA is seeking a Part-Time Experience Specialist/Receptionist for Surgery. You will be the first point of contact for patients and visitors, handling front desk tasks, check-in/check-out, and guiding patients to the right departments.

The role blends administrative support with strong customer service to ensure a welcoming, efficient clinic experience. This position requires a High School Diploma or equivalent and a schedule of one day per week, 8:00 AM–5:00 PM, with