Experience Research Senior Associate: UX for Fraud Ops

JPMorganChase; New York (NY); On-site; USD 105,000 - 145,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking an Experience Research Senior Associate in Claims, Disputes, Fraud Operations to shape user experiences across products and services. You will lead studies using mixed methods, translating insights into actionable recommendations to inform design and functionality.

You will collaborate with cross-functional teams, contribute to experience research strategies, and stay current with industry trends, ensuring research outcomes align with business goals and success metrics.

Qualifications

• 3+ years of UX research experience using advanced methods.
• Proficient in both quantitative and qualitative research.
• Strong understanding of user-centered design principles.
• Experience guiding research strategies to business goals.

Responsibilities

• Conceive and conduct research studies using advanced methods (surveys, interviews, ethnography) to gather customer insights.
• Analyze data, identify patterns, and translate findings into actionable UX recommendations.
• Collaborate with cross-functional teams to weave insights into product development processes.
• Contribute to shaping experience research strategies and tie craft work to business goals and metrics.
• Stay current with industry trends and integrate knowledge into team insights.

Skills

UX research

Quantitative methods

Qualitative methods

Ethnography

Survey design

Interview design

Job description

Chase is seeking an Experience Research Senior Associate in Claims, Disputes, Fraud Operations to shape user experiences across products and services. You will lead studies using mixed methods, translating insights into actionable recommendations to inform design and functionality.

You will collaborate with cross-functional teams, contribute to experience research strategies, and stay current with industry trends, ensuring research outcomes align with business goals and success metrics.