Experience Product Manager - AI-Driven Employee Journeys

Nuveen; Massachusetts; Hybrid; USD 97,000 - 120,000; Full time

Job summary

TIAA is seeking an Experience Product Manager to own and transform how associates leverage AI in their day-to-day work. You will define and implement solutions that reimagine how associates interact with AI tools, reducing friction and modernizing workflows.

You will gather requirements across multiple product teams, maintain the backlog, and collaborate with AI, design, and engineering teams to ensure scalable, compliant solutions that drive measurable improvements.

Qualifications

• 5+ years of product management experience owning customer-facing digital experiences and delivering business results.
• Experience with AI-powered products or features and how AI can enhance customer experience while managing risks.
• Ability to gather requirements through direct engagement, research, and feedback analysis.

Responsibilities

• Define and manage product backlog and prioritize development aligned to Experience Product roadmap.
• Lead the withdrawal experience and journey design to improve adoption, efficiency, and customer outcomes.
• Collaborate with Experience Product teams, Technology, and business partners to ensure aligned design and architecture.
• Establish KPI-based success metrics and continuously test, learn, and iterate.

Skills

Product Management

AI

Analytics

Cross-functional collaboration

Education

University Degree

Job description

TIAA is seeking an Experience Product Manager to own and transform how associates leverage AI in their day-to-day work. You will define and implement solutions that reimagine how associates interact with AI tools, reducing friction and modernizing workflows.

You will gather requirements across multiple product teams, maintain the backlog, and collaborate with AI, design, and engineering teams to ensure scalable, compliant solutions that drive measurable improvements.