Experience Manager: Beauty Retail & Guest Experience

Ulta Beauty; Carbondale (IL); On-site; USD 39,000 - 48,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon, boutiques, and retail, delivering exceptional guest experiences and top-line growth. You will oversee guest service, product sales, and service operations with accountability for NPS and loyalty initiatives.

Responsibilities include driving profitability through scheduling, payroll efficiency, and coaching staff; maintaining brand standards; and staying current on industry trends to better serve guests and

Qualifications

• Bachelor’s degree is preferred.
• Cosmetology license/management license required by state.
• 2–3+ years of retail management or leadership experience.
• Strong communication, collaboration, and customer-service mindset.
• Ability to lead, influence, and develop a diverse team.

Responsibilities

• Promote a culture of accountability to meet store goals across services, boutiques, and retail.
• Drive profitability through operational excellence, top-line sales, and expense control.
• Use forecasts and payroll data to optimize scheduling and labor costs.
• Develop strategies to improve underperforming metrics using company programs.
• Lead, coach, and develop a diverse team to deliver exceptional guest experiences.

Skills

Excellent written and verbal comms

Strong collaboration skills

Strong organizational skills

Proficient with basic technology

Leadership & people development

Customer service excellence

Education

Bachelor’s degree preferred

Cosmetology license/management license per state

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon, boutiques, and retail, delivering exceptional guest experiences and top-line growth. You will oversee guest service, product sales, and service operations with accountability for NPS and loyalty initiatives.

Responsibilities include driving profitability through scheduling, payroll efficiency, and coaching staff; maintaining brand standards; and staying current on industry trends to better serve guests and