Pet Store Experience Leader — Elevate Customer Experience

PetSmart, Inc.; Anchorage (AK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking an Assistant Store Manager Customer Experience to lead the store team and deliver exceptional pet parent experiences. This role focuses on people leadership, operations, and service quality, with accountability for daily tasks, safety, and store metrics.

You will coach associates, manage scheduling, and partner with store leadership to execute company standards. Full-time availability with evenings, weekends, and holidays may be required; prior retail leadership and

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Leads recruitment, coaching, and development of store associates.
• Delivers exceptional pet parent experiences and ensures pets are safe and healthy.
• Oversees store operations, reservations, adoptions, and services to drive customer satisfaction.
• Manages store P&L, expenses, and scheduling with a focus on growth.
• Upholds policies, procedures, and code of ethics across the store.

Skills

Leadership

Customer service

Communication

Computer skills

Job description

PetSmart, Inc. is seeking an Assistant Store Manager Customer Experience to lead the store team and deliver exceptional pet parent experiences. This role focuses on people leadership, operations, and service quality, with accountability for daily tasks, safety, and store metrics.

You will coach associates, manage scheduling, and partner with store leadership to execute company standards. Full-time availability with evenings, weekends, and holidays may be required; prior retail leadership and