Experience Leader: Retail Store & Pet Care

PetSmart Store Support Group, Inc.; Columbus (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. in Columbus, GA is seeking an Assistant Store Manager Customer Experience to lead the store team, uphold PetSmart values, and drive the pet parent experience across services.

You will coach associates, oversee operations, and ensure safety and quality in daily tasks while meeting store goals. The role requires strong communication, organization, and resilience, with evening, weekend, and holiday shifts as needed.

Qualifications

• 3–5 years of retail leadership or customer-focused experience.
• Full-time availability; ability to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development including reviews, recognition, and mentoring.
• Addresses and administers associate complaints and grievances.
• Prioritizes, delegates, and validates daily tasks for associates to meet business needs.
• Leads and coaches associates on proper processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for experience activities in pivotal areas of the store.

Skills

Retail leadership

Full-time availability

Computer literacy

Written and verbal communication

Under pressure

Organization

Job description

PetSmart Store Support Group, Inc. in Columbus, GA is seeking an Assistant Store Manager Customer Experience to lead the store team, uphold PetSmart values, and drive the pet parent experience across services.

You will coach associates, oversee operations, and ensure safety and quality in daily tasks while meeting store goals. The role requires strong communication, organization, and resilience, with evening, weekend, and holiday shifts as needed.