Experience Lead, NYC Immersive Attraction

Jamestown; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Jamestown's iCandy NYC Experience Manager leads daily venue operations, guest experience, and team leadership across a premium retail and hospitality setting in New York City. This role drives strategic planning, including budgeting, staffing, and safety compliance, while collaborating with Jamestown and One Times Square leadership to maintain luxury standards.

The ideal candidate brings 5+ years of high-volume management, strong financial acumen, and a passion for delivering unforgettable

Qualifications

• Bachelor’s degree in Business Administration or a similar field.
• Minimum 5+ years of high-volume store management experience in retail or hospitality.
• Strong leadership, organizational, and communication skills.
• Proven financial acumen with budgeting and forecasting experience.
• Proficiency with venue software, POS systems, Microsoft Office, and CRM tools.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily venue operations and guest experience to uphold luxury standards.
• Lead and develop the guest experience team through training and mentorship.
• Manage labor, scheduling, and daily financial reporting.
• Collaborate with GM and Marketing to elevate the iCandy brand.
• Ensure compliance with health, safety, and regulatory requirements.
• Support promotional campaigns and events as needed.
• Maintain visual presentations and brand standards across the venue.

Skills

Leadership

Organizational skills

Communication

Financial acumen

Venue software

Education

Bachelor’s degree in Business Administration

Tools

POS systems

Microsoft Office

CRM tools

Job description

Jamestown's iCandy NYC Experience Manager leads daily venue operations, guest experience, and team leadership across a premium retail and hospitality setting in New York City. This role drives strategic planning, including budgeting, staffing, and safety compliance, while collaborating with Jamestown and One Times Square leadership to maintain luxury standards.

The ideal candidate brings 5+ years of high-volume management, strong financial acumen, and a passion for delivering unforgettable