Guest Experience Supervisor | Interactive Venue

Immersive Gamebox; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k opt in

Health Insurance

Dental and Vision opt in

Employee Assistance Programme - EAP (自

Job summary

Immersive Gamebox is seeking a Supervisor in New York to lead visitor experiences and oversee a hospitality-driven team. You will be the face of the brand, ensuring high standards of service while coordinating daily operations and guest satisfaction within our immersive game spaces.

You will manage bookings, train and develop staff, maintain equipment, and collaborate with venue teams to drive a positive, efficient environment.

Qualifications

• Minimum 2 years in hospitality, retail or entertainment
• Organized with a keen eye for detail
• Consistently positive attitude
• Confident with computer and tablet technology
• Willing to work flexible hours

Responsibilities

• Welcome all visitors to the space
• Host and monitor teams through their experience
• Ensure areas are clean and presentable
• Keep up to date with bookings and queries
• Maintain the equipment and technology
• Answer visitor enquiries and promote the experience to passers-by
• Communicate and cooperate with other venue staff and the wider team
• Responsible for opening or closing the venue
• Support the venue management with leading and developing the team.

Skills

Leadership

Customer service

Team coordination

Tools

Tablet devices

POS systems

Job description

Immersive Gamebox is seeking a Supervisor in New York to lead visitor experiences and oversee a hospitality-driven team. You will be the face of the brand, ensuring high standards of service while coordinating daily operations and guest satisfaction within our immersive game spaces.

You will manage bookings, train and develop staff, maintain equipment, and collaborate with venue teams to drive a positive, efficient environment.