Experience Operations Leader - Grow People & Guests

Event Network; New York; Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Job summary

Event Network is seeking an Assistant Director for Candy Land in New York. This hands-on leader partners with the Store Director to run daily operations, coach the team, and deliver an exceptional guest experience.

As the primary Leader on Duty, you will supervise scheduling, inventory, safety, and performance while maintaining brand standards and a welcoming environment for guests. Growth opportunities exist to help launch a new retail concept.

Qualifications

• 2–4+ years of leadership experience in retail, hospitality, entertainment, or guest-focused environments.
• Experience leading daily operations in a high-volume retail environment.
• Strong organizational, planning, and time management skills.
• Demonstrated ability to coach and develop team members.
• Experience with scheduling, payroll, inventory, and operational execution.
• Excellent communication and interpersonal skills.
• Ability to remain calm, organized, and solutions-focused in a fast-paced environment.
• Flexible availability, including evenings, weekends, holidays, and special events.
• Must be 18 years or older to apply.

Responsibilities

• Lead the day-to-day operation of the store as the primary Leader on Duty.
• Execute opening and closing procedures while ensuring operational readiness.
• Oversee scheduling, labor deployment, and daily workload planning.
• Maintain inventory accuracy through replenishment, cycle counts, and operational controls.
• Ensure visual standards, cleanliness, and safety expectations are consistently maintained.
• Protect company assets through inventory management and loss prevention practices.
• Coach and support Candy Guides and Lead Candy Guides through real-time feedback and development.
• Assist with recruiting, onboarding, and training new team members.
• Reinforce learning through daily coaching and observation.
• Foster a positive, accountable, and collaborative team culture.
• Lead by example through professionalism, integrity, and operational excellence.
• Partner with Experience Leaders to ensure operational execution supports an exceptional guest experience.
• Resolve guest concerns with empathy and professionalism.
• Maintain awareness of the sales floor and proactively remove operational barriers that impact guest engagement.
• Ensure every guest interaction reflects the Candy Land brand promise.
• Support the achievement of sales, payroll, labor, and operational goals.
• Monitor key business metrics and assist in implementing action plans to improve performance.
• Execute merchandising, replenishment, and promotional initiatives.
• Analyze daily business trends and communicate priorities to the leadership team.
• Build collaborative relationships with Event Network partners, property leadership, and internal support teams.
• Partner with the Store Director to execute strategic initiatives and operational priorities.
• Promote open communication, teamwork, and accountability across the store.
• Support special events, seasonal activations, and grand opening initiatives.

Skills

Leadership

Retail operations

People development

Scheduling

Communication

Tools

POS systems

Inventory software

Job description

Event Network is seeking an Assistant Director for Candy Land in New York. This hands-on leader partners with the Store Director to run daily operations, coach the team, and deliver an exceptional guest experience.

As the primary Leader on Duty, you will supervise scheduling, inventory, safety, and performance while maintaining brand standards and a welcoming environment for guests. Growth opportunities exist to help launch a new retail concept.