Experience Lead - Luxury Fitness Floor & Service

Equinox; Newton (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Complimentary Club membership

Discounts on Equinox services and Shop

Job summary

Equinox in Chestnut Hill is seeking an Experience Lead to elevate the member experience on the club floor. This role blends service obsession with operational precision, ensuring the floor is immaculate, safe, and welcoming, while guiding routine class transitions and first‑aid readiness.

The ideal candidate brings 1+ year in customer service, excellent communication, and a friendly, proactive mindset. Competitive hourly pay with benefits and staff discounts are offered.

Qualifications

• Minimum 1 year in customer service or related experience.
• CPR/AED certification, or willingness to obtain upon hire.
• Strong interpersonal and communication skills.
• Flexible availability including early mornings and weekends.

Responsibilities

• Maintain immaculate fitness floor standards and equipment presentation.
• Conduct opening/closing checks and prompt maintenance requests.
• Maintain active floor presence and monitor member needs.
• Support front desk and facilitate class transitions.
• Serve as on-floor first responder with CPR/AED certification.
• Ensure safety standards and professional member conduct.
• Deliver warm, personalized member experiences.
• Promote Equifitsessions, Spa services, and Pilates with service-based selling.
• Maintain knowledge of current offerings and promotions.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

CPR/AED

Computer literacy

Tools

Computer literacy

Job description

Equinox in Chestnut Hill is seeking an Experience Lead to elevate the member experience on the club floor. This role blends service obsession with operational precision, ensuring the floor is immaculate, safe, and welcoming, while guiding routine class transitions and first‑aid readiness.

The ideal candidate brings 1+ year in customer service, excellent communication, and a friendly, proactive mindset. Competitive hourly pay with benefits and staff discounts are offered.