Experience Lead: Luxury Club Floor & Guest Experience

Equinox; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Complimentary Club membership

Service discounts

Job summary

Equinox on East 44th Street seeks an Experience Lead to uphold a premium, service-focused club floor. You will maintain immaculate fitness floor standards, monitor usage, and ensure safe, welcoming environments while driving ancillary revenue through informed member engagement.

The role requires CPR/AED certification (or willingness to obtain), flexible hours including mornings, evenings, weekends, and holidays, and at least 1 year in customer service. On-site position in New York.

Qualifications

• Genuine passion for health, fitness and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proven ability to engage members and influence behavior with professionalism.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability, including early mornings, evenings, weekends and holidays.
• Minimum of 1 year in customer service or related experience.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols and equipment presentation.
• Conduct daily equipment checks and complete opening and closing checklists; escalation maintenance needs promptly.
• Maintain a constant, active floor presence—monitoring usage and staying ahead of member needs.
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging).
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies.
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally.
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members.
• Engage members proactively, building relationships that drive retention and address poor member behavior.
• Promote and assist in booking Equifitsessions, Spa services, and Pilates through educated, service-based selling.
• Maintain sharp knowledge of current offerings, pricing, and promotions.

Skills

Interpersonal skills

Communication

Multitasking

CPR/AED certified

Flexible hours

Customer service experience

Job description

Equinox on East 44th Street seeks an Experience Lead to uphold a premium, service-focused club floor. You will maintain immaculate fitness floor standards, monitor usage, and ensure safe, welcoming environments while driving ancillary revenue through informed member engagement.

The role requires CPR/AED certification (or willingness to obtain), flexible hours including mornings, evenings, weekends, and holidays, and at least 1 year in customer service. On-site position in New York.