Guest Experience Host - Luxury Restaurant

Auberge; Town of Gardiner (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Auberge Collection in New York's Hudson Valley seeks a courteous Restaurant Host to welcome guests from arrival to departure. You will greet guests, manage check-ins and seating, answer phones, take reservations, and ensure a seamless dining experience for all guests.

You will coordinate with staff, maintain station cleanliness, update guest profiles in reservation systems, and help keep menus and wine lists current.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Skills

Customer service

Hospitality

English fluency

Tools

Reservation systems

Job description

Auberge Collection in New York's Hudson Valley seeks a courteous Restaurant Host to welcome guests from arrival to departure. You will greet guests, manage check-ins and seating, answer phones, take reservations, and ensure a seamless dining experience for all guests.

You will coordinate with staff, maintain station cleanliness, update guest profiles in reservation systems, and help keep menus and wine lists current.