Experience Guide - Full Time

The NOW; Florida; On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Paid time-off

Generous commissions

Aesthetically inspiring work env.

Employee Assistance Program

Diversity celebration

Job summary

The NOW in Florida invites you to join as an Experience Guide, delivering a premium guest experience, guiding service selections, and supporting boutique operations. You will welcome guests, manage bookings, promote memberships, and ensure a seamless, relaxing visit that aligns with our brand truths.

Ideal candidates bring strong guest-service skills, a sales mindset, and a positive, empathetic attitude to foster a warm, inclusive, and collaborative team environment.

Qualifications

• Fast-paced, high-touch guest service environment experience.
• Demonstrated ability to upsell services, memberships and products.
• Excellent verbal and written communication; ability to listen actively.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancements, memberships and gift card sales.
• Educate guests about services, memberships and retail offerings.
• Accurately book, edit and cancel massage appointments.

Skills

Guest service

Sales experience

Communication skills

Detail-oriented

Empathy

Job description

The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.

We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, "show up for yourself so you can better support others!"

The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO

CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Why NOW

• Competitive compensation + generous commissions
• Paid time-off
• Aesthetically inspiring work environment
• A positive, empathetic, and supportive team and company
• Employee Assistance Program offering free counseling, legal & financial consultation, work-life assistance, and crisis intervention services for all our team members and their household family members
• An environment where diversity is celebrated

Job Summary:

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest's massage, and handling payment for services performed.

Embrace a culture that promotes The NOW brand truths - LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

Responsibilities:

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Requirements:

• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Sales and service-related experience preferred.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills.