Experience Guide - Part time - Weekend's and Evenings

The NOW Massage Winter Garden; Florida; Presencial; USD 38 000 - 58 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Employee discounts

Free snacks

Free uniforms

Paid time off

Health benefits

401K matching

Career growth

Team discounts

EAP support

Resumo da oferta

The NOW Massage Winter Garden is seeking an Experience Guide to enhance guest experiences, greet guests, and promote memberships while maintaining boutique operations. You will help guests select services, explain memberships, and process payments in a welcoming, spa-like setting.

Join a positive, empathetic team that prioritizes growth, customer care, and a supportive work culture where collaboration and attention to detail are valued.

Qualificações

• Experience in sales and customer service preferred.
• Strong communication and active listening skills required.
• Ability to work efficiently in a fast-paced environment.

Responsabilidades

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique daily according to SOPs.
• Resolve guest issues and maintain guest areas.
• Maintain a positive attitude and contribute to a healthy workplace.
• Collaborate with leadership to ensure best practices and foster innovation.

Conhecimentos

Excellent guest service skills

Sales experience

Strong communication skills

Team player

Descrição da oferta de emprego

Benefits:

• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off

The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.

We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”.

The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO

CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Why NOW

• Competitive compensation + generous commissions
• Health benefits including vision & dental
• 401K plan with matching contributions
• Paid time-off
• Career growth opportunities
• Aesthetically inspiring work environment
• Team member discounts
• A positive, empathetic, and supportive team and company
• Employee Assistance Program offering free counseling, legal & financial consultation, work-life assistance, and crisis intervention services for all our team members and their household family members
• An environment where diversity is celebrated

Job Summary:

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

Responsibilities:

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Requirements:

• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Sales and service-related experience preferred.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills.
• Must be a team player.
• Sales experience