Guía de Experiencia Asociado de Ventas

The NOW Colorado Springs; Colorado Springs (CO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Free food & snacks

Paid time off

Wellness resources

Job summary

The NOW Colorado Springs is seeking an Experience Guide to enhance guest experiences at our boutique, drive sales of services, memberships, and retail offerings, and maintain a welcoming reception area.

You will greet guests, assist with service customizations, and handle payments for services performed, ensuring smooth daily operations and a positive atmosphere.

Qualifications

• Sales and guest service experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm with excellent guest service skills.
• Strong communication including active listening and empathy.
• Friendly, outgoing personality and team player.
• Problem-solving and troubleshooting abilities.
• Ability to stand for the entire shift.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Promote enhancements, memberships, and gift cards.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique daily per SOPs.
• Resolve guest issues.
• Maintain guest areas to standard.
• Foster a positive, healthy workplace with leadership collaboration.
• Clean boutique areas, disinfect tools, and perform daily laundry tasks.

Skills

Sales experience

Guest service

Communication

Team player

People skills

Problem-solving

Detail-oriented

On your feet

Job description

Benefits

• 401(k)


• 401(k) matching


• Bonus based on performance


• Employee discounts


• Free food & snacks


• Paid time off


• Wellness resources

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays


• Looking to hire for 4-5 days a week

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest's massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.


• Warmly greet and check in guests.


• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.


• Accurately and effectively book, edit, and cancel massage appointments.


• Open/close the boutique each day according to standard operating procedures.


• Resolve guest issues.


• Ensure guest areas are maintained to standard.


• Maintain a positive attitude and contribute toward a healthy & happy workplace.


• Collaborate with the leadership team to ensure best practices and foster innovation.


• Cleaning all areas of boutique. Cleaning & Disinfecting massage tools as needed. Daily cleaning tasks. Laundry operations all throughout the day.

Qualifications

• Sales and service-related experience preferred.


• Ability to be efficient and detail-oriented in a fast-paced environment.


• Must have enthusiasm and possess excellent guest service skills.


• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW


• Enjoy working with people and possess a friendly and outgoing personality.


• Possesses problem-solving and troubleshooting skills.


• Must be a team player.


• Must be able to be on your feet for the entire shift.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage's interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by tropical destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by beautiful destinations from around the world.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.