Experience Guide Spa Front Desk

The NOW; Rancho Santa Margarita (CA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

401K plan with matching contributions

Paid time-off

Career growth opportunities

Team member discounts

Job summary

The NOW is a boutique massage brand focused on accessible, high-quality services in a welcoming space. The Experience Guide role centers on delivering a premium guest experience, driving memberships and product sales, and handling daily boutique operations to ensure a seamless flow from arrival to checkout.

Ideal candidates are guest-focused, sociable, and able to educate guests on services while maintaining a positive, collaborative environment that aligns with The NOW’s brand truths.

Qualifications

• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Sales and service-related experience preferred.
• Strong communication skills including active listening and empathy.
• Friendly, outgoing personality and team player.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancements, memberships and gifts cards sales.
• Educate guests about services, memberships and retail offerings.
• Book, edit and cancel massage appointments accurately.
• Open/close boutique daily according to procedures.
• Resolve guest issues and maintain guest areas.

Skills

Guest service

Sales

Communication

Teamwork

Problem solving

Job description

The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.

We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”.

The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Requirements

• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Sales and service-related experience preferred.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills.
• Must be a team player.

Why NOW

• Generous commissions (memberships sold, products sold)
• Monthly bonus based on memberships, products, and enhancements sold
• Full-time and part-time positions available
• Opening experience and training from HQ
• 401K plan with matching contributions
• Paid time-off
• Career growth opportunities
• Aesthetically inspiring work environment
• Team member discounts
• A positive, empathetic, and supportive team and company
• An environment where diversity is celebrated

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE THATCARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Reviews

• “LOVE LOVE LOVE THE ENERGY!! So many growth opportunities! So much flexibility! Love the benefits! I feel so blessed to be around what I can call, my new family!”
• “I absolutely love working at The Now. From the aesthetics, to their company standards, and the services we provide for our guests, it is an overall very calming and pleasant environment to work in. We get paid a fair salary for the amount of work we do. What I love most about working at The Now is how we truly help others heal. We try to maintain an environment where our guests are comfortable in being serviced and confiding in us in their most vulnerable times.”
• "I love how willing our leadership is to work with all staff to accommodate our needs. Our guests/members are also all really nice and the space is beautiful to work in everyday"

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.