Experience Designer — Systems & Journeys (Hybrid)

AARP; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Company pension plan

Health, dental and vision plans

Paid time off (PT0)

Job summary

AARP is seeking an Experience Designer (Advisor) to shape scalable design systems and journey frameworks across channels. You will focus on service, journey, and interaction design, guiding projects from discovery through delivery while ensuring accessibility and usability align with compliance guidelines.

With a human-centered approach, you will collaborate with product managers, researchers, marketers, and technologists to translate business goals into intuitive experiences that scale across

Qualifications

• Bachelor’s degree in Human-Centered Design, UX, Interaction Design, Service Design, Graphic Design, Communications, or a related field.
• 3+ years of experience in experience design, user experience (UX), service design, customer experience, digital product design, or a related discipline.
• Demonstrated experience applying human-centered design methodologies to develop user flows, interaction models, experience frameworks, and scalable design solutions across digital and non-digital channels.
• Proven ability to translate business objectives, consumer needs, and journey requirements into intuitive, actionable, and measurable experience designs that support organizational goals.
• Experience creating and maintaining design systems, templates, standards, and reusable frameworks that drive consistency, scalability, and efficiency across multiple experiences and platforms.
• Strong collaboration skills with the ability to partner effectively with cross-functional teams, including journey owners, product managers, marketers, researchers, technologists, and business stakeholders throughout the design process.
• Experience incorporating accessibility, usability, compliance, and performance requirements into experience designs, ensuring solutions are inclusive, feasible, and sustainable over time.
• Demonstrated ability to use consumer feedback, testing results, analytics, and performance metrics to validate design decisions, optimize experiences, and support continuous improvement.

Responsibilities

• Partners cross functionally through all design phases, including client discovery, exploring and defining opportunities, creating actionable/tangible design concepts, and influences experience plans.
• Designs experience flows, logic, and transitions, translating experience intent into coherent, feasible, and scalable experience models.
• Contributes to the evolution and governance of experience frameworks, patterns, and templates to ensure consistency, scalability, and reuse across the enterprise.
• Ensures experience designs are testable, measurable, and operationalized by partnering using metrics to validate feasibility, accessibility, and performance over time.
• Partners with Journey Owners to align experience intent with desired outcomes and operational feasibility and supports the design of future‑state journeys by aligning experience flows to business priorities, constraints, and capabilities.
• Applies established experience principles, standards, and guardrails in the design of digital and non-digital experiences.

Skills

User experience design

Experience design methodologies

Design systems

Collaboration across teams

Accessibility & compliance

Performance measurement

Visual design

Education

Bachelor’s degree in Human-Centered Design, UX, Interaction Design, Service Design, Graphic Design, Communications, or related field

Job description

AARP is seeking an Experience Designer (Advisor) to shape scalable design systems and journey frameworks across channels. You will focus on service, journey, and interaction design, guiding projects from discovery through delivery while ensuring accessibility and usability align with compliance guidelines.

With a human-centered approach, you will collaborate with product managers, researchers, marketers, and technologists to translate business goals into intuitive experiences that scale across