Experience Designer (3 openings)

OATS; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Pension plan

Health, dental, and vision plans

Life insurance

Paid time off and holidays

Tuition reimbursement

Hybrid work model (Mon & Fri remote)

Job summary

AARP is seeking an Experience Designer (Advisor) to define scalable design systems and templates that shape how experiences work across channels and touchpoints. The role emphasizes service, journey, and interaction design, beyond technical product development, while ensuring accessibility and compliance in all designs.

The designer will create and maintain reusable frameworks, collaborate with cross-functional teams, and validate designs with metrics to improve usability and performance across

Qualifications

• Bachelor’s degree in Human-Centered Design, UX, Interaction Design, Service Design, Graphic Design, Communications, or related field.
• 3+ years of experience in experience design, UX, service design, customer experience, digital product design, or related discipline.
• Experience applying human-centered design methodologies to develop user flows, interaction models, and scalable design solutions across channels.
• Translate business objectives and user needs into intuitive, measurable experience designs.
• Experience creating and maintaining design systems, templates, standards, and reusable frameworks.
• Strong collaboration with cross-functional teams throughout the design process.
• Incorporate accessibility, usability, compliance, and performance requirements into designs.
• Use consumer feedback, testing results, analytics, and metrics to validate decisions.

Responsibilities

• Partners across design phases from discovery to feasible concepts and supports experience plans.
• Designs experience flows, logic, and transitions into coherent, scalable models.
• Contributes to governance of experience frameworks, patterns, and templates for consistency.
• Ensures designs are testable, measurable, and operationalized with performance in mind.
• Aligns journeys with business priorities and feasibility for future-state designs.
• Applies established experience principles and guardrails across digital and non-digital experiences.

Skills

Experience design

UX design

Collaboration

Accessibility

Usability

Communication

Education

Bachelor's degree in UX/Design

Job description

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

The Experience Designer (Advisor) defines and evolves scalable design systems, templates, and frameworks for shaping how experiences work across channels, touchpoints, and moments over time. Drawing on human-centered design and complementary experience approaches, this role informs how experiences are conceived, structured, and delivered across the broader experience ecosystem, focusing on service, journey, and interaction design rather than the technical design and development of digital products. Develops and produces a wide range of design materials to ensure all designs adhere to compliance guidelines while maintaining accessibility and usability.

Responsibilities

• Partners cross functionally through all design phases, including client discovery, exploring and defining opportunities, creating actionable/tangible design concepts, and influences experience plans.
• Designs experience flows, logic, and transitions, translating experience intent into coherent, feasible, and scalable experience models.
• Contributes to the evolution and governance of experience frameworks, patterns, and templates to ensure consistency, scalability, and reuse across the enterprise.
• Ensures experience designs are testable, measurable, and operationalized by partnering using metrics to validate feasibility, accessibility, and performance over time.
• Partners with Journey Owners to align experience intent with desired outcomes and operational feasibility and supports the design of future-state journeys by aligning experience flows to business priorities, constraints, and capabilities.
• Applies established experience principles, standards, and guardrails in the design of digital and non-digital experiences.

Qualifications

• Bachelor’s degree in Human-Centered Design, User Experience (UX), Interaction Design, Service Design, Graphic Design, Communications, or a related field.
• 3+ years of experience in experience design, user experience (UX), service design, customer experience, digital product design, or a related discipline.
• Demonstrated experience applying human-centered design methodologies to develop user flows, interaction models, experience frameworks, and scalable design solutions across digital and non-digital channels.
• Proven ability to translate business objectives, consumer needs, and journey requirements into intuitive, actionable, and measurable experience designs that support organizational goals.
• Experience creating and maintaining design systems, templates, standards, and reusable frameworks that drive consistency, scalability, and efficiency across multiple experiences and platforms.
• Strong collaboration skills with the ability to partner effectively with cross-functional teams, including journey owners, product managers, marketers, researchers, technologists, and business stakeholders throughout the design process.
• Experience incorporating accessibility, usability, compliance, and performance requirements into experience designs, ensuring solutions are inclusive, feasible, and sustainable over time.
• Demonstrated ability to use consumer feedback, testing results, analytics, and performance metrics to validate design decisions, optimize experiences, and support continuous improvement.

AARP will not sponsor an employment visa for this position.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits

• 401(k)
• 100% company-funded pension plan
• health, dental, and vision plans
• life insurance
• paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave
• performance-based and peer-based recognition and tuition reimbursement

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.