Experience Design Lead - UX Strategy & Research

PNC Financial Services Group; Orlando (FL); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with match

Paid holidays and vacation

Job summary

PNC Financial Services Group in Orlando, FL is seeking an Experience Designer Lead within the AMG organization. The role focuses on transforming complex tasks into intuitive designs across the entire experience lifecycle, guiding discovery, establishing design direction, and communicating the initiative to senior management.

The position requires 5+ years of experience, a bachelor's degree, and the ability to mentor junior staff while aligning usability with customer expectations.

Qualifications

• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle.
• Leads and guides discovery of customer and business needs through contextual inquiries, generative and quantitative research.
• Sets the design direction and strategy, leading visual, information, interaction and service design elements and communicating via journeys, prototypes and wireframes.
• Sets the direction for usability of new and existing products and aligns with customer expectations.
• Establishes research methods and presents findings to inform improvements in customer experience.
• Coaches and mentors junior staff and assists management in training new staff.

Skills

Agile Web Development

BRD (Business Requirements)

Data Visualization

Digital User Experience

Employee Engagement

IT Architecture

JavaScript

Wireframing

Education

Bachelor's degree

Job description

PNC Financial Services Group in Orlando, FL is seeking an Experience Designer Lead within the AMG organization. The role focuses on transforming complex tasks into intuitive designs across the entire experience lifecycle, guiding discovery, establishing design direction, and communicating the initiative to senior management.

The position requires 5+ years of experience, a bachelor's degree, and the ability to mentor junior staff while aligning usability with customer expectations.