Experience Design Lead for Innovation & Strategy

State Farm; Bloomington (IL); Hybrid; USD 135.000 - 155.000; Vollzeit

Benefits dieser Stelle

Annual raise and bonus

Comprehensive health benefits

Tuition assistance and education perks

401(k) with company contributions

Zusammenfassung

State Farm in Bloomington, IL is seeking an Experience Lead to shape new products, services, and capabilities. You will guide experience strategy from intake through proof of concept, pilot, and transition, partnering with product, technology, and research teams to connect user needs with business value and technical possibilities.

You will champion customer-centered decision making, define problems, validate assumptions, and set measurable outcomes, ensuring design work aligns with strategic

Qualifikationen

• Seven or more years of applicable Experience Design, Product Design, UX Strategy, Service Design, Design Research, or related discipline.
• Experience leading ambiguous Discovery efforts and shaping new products, services, or capabilities from problem definition to validated experience strategy.
• Strong knowledge of human centered design, product discovery, service design, research, prototyping, Design Thinking, and iterative experimentation.
• Ability to synthesize research, analytics, business context, and technical information into hypotheses, experience strategies, success measures, and actionable recommendations.
• Strong facilitation, storytelling, and stakeholder leadership skills to influence decisions across multiple groups and senior leaders.
• Ability to provide strategic and creative direction while enabling practitioners to own detailed design and execution.
• Portfolio demonstrating strategic thinking, problem framing, research synthesis, concept development, stakeholder influence, experimentation, and measurable outcomes.

Aufgaben

• Lead Experience Design across multiple innovation initiatives from intake to transition.
• Partner with Product, Technology, Research, and business partners to clarify opportunities and align on value.
• Lead Discovery by combining research, data, facilitation, and prototyping to evaluate desirability, viability, feasibility, and alignment.
• Translate insights into clear strategies, use cases, hypotheses, success measures, and recommendations for experimentation.
• Provide strategic direction as concepts move to design, testing, and delivery while keeping outcomes aligned with execution.
• Evaluate results, communicate recommendations to teams, and decide whether to advance, pivot, validate further, pause, or exit.
• Champion customer-centered decision making and advance Experience Design standards, tools, accessibility, design systems, and practitioner development.

Kenntnisse

Experience Design

Product Design

UX Strategy

Service Design

Design Research

Facilitation

Stakeholder Leadership

Figma

FigJam

Accessibility

Prototyping

Tools

Figma

FigJam

Visual Studio Code

Jobbeschreibung

State Farm in Bloomington, IL is seeking an Experience Lead to shape new products, services, and capabilities. You will guide experience strategy from intake through proof of concept, pilot, and transition, partnering with product, technology, and research teams to connect user needs with business value and technical possibilities.

You will champion customer-centered decision making, define problems, validate assumptions, and set measurable outcomes, ensuring design work aligns with strategic