Product Experience Lead — Strategy & Impact

Cardinal Health, Inc.; Olympia (WA); Remote; USD 107,000 - 152,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Product Experience Design Lead to drive the quality, direction, and impact of product experiences across a portfolio of products and initiatives. This individual contributor role partners with Product, Engineering, and Business leaders to shape strategy and ensure experiences deliver measurable customer and business value.

The role requires 8+ years designing digital products, strong stakeholder management, and expertise in human-centered design.

Qualifications

• 8+ years of experience designing digital products, services, or enterprise experiences preferred.
• Demonstrated success leading complex product initiatives within cross-functional environments.
• Expertise in human-centered design, product strategy, and customer-centered decision-making.
• Strategic Thinking & Business Acumen
• Product Thinking & Concept Development
• Communication & Executive Influence
• Stakeholder Management
• Systems Thinking
• Interaction Design & Information Architecture
• Decision-Making & Facilitation
• Proven ability to influence outcomes without formal authority.
• Experience leading workshops, discovery activities, and strategic planning sessions.
• Ability to connect user needs, business goals, technical constraints, and operational realities into cohesive solutions.
• Strong written, visual, and verbal communication skills.
• Experience measuring and articulating the impact of design decisions and customer experience improvements.
• Experience designing healthcare, logistics, supply chain, or enterprise software products preferred.
• Experience working in embedded product teams and strategic consulting engagements preferred.
• Familiarity with design systems, accessibility standards, and governance frameworks preferred.
• Experience supporting AI-enabled products, services, or workflows preferred.
• Advanced proficiency with journey mapping, service design, research synthesis, and facilitation preferred.

Responsibilities

• Serve as the primary Product Experience leader for your portfolio.
• Partner with product, engineering, and business leaders to influence roadmap decisions.
• Participate in planning activities to identify opportunities and align investments.
• Lead discovery efforts to uncover customer needs and opportunities.
• Translate research, data, and inputs into clear recommendations.
• Own and guide research and design decisions in your area.
• Lead cross-functional teams through ambiguity to define problems and solutions.
• Ensure experience quality across workstreams and maintain a high bar.
• Identify experience gaps and portfolio-level opportunities.
• Advocate for users while balancing constraints.
• Challenge product direction when needed and suggest alternatives.
• Connect experience decisions to measurable outcomes.
• Influence stakeholders through storytelling and executive communication.
• Contribute to shared PX standards and best practices.

Skills

UX leadership

Human-centered design

Product strategy

Executive influence

Stakeholder management

Systems thinking

Design systems

Healthcare/enterprise

Job description

Cardinal Health is seeking a Product Experience Design Lead to drive the quality, direction, and impact of product experiences across a portfolio of products and initiatives. This individual contributor role partners with Product, Engineering, and Business leaders to shape strategy and ensure experiences deliver measurable customer and business value.

The role requires 8+ years designing digital products, strong stakeholder management, and expertise in human-centered design.