Experience Design II — AI & Multi-Modal UX Leader

Bank of America; Seattle (WA); On-site; USD 144,000 - 171,000; Full time

Job summary

Bank of America is seeking an Experience Design (XD) II to advance end-to-end digital experiences for the Erica AI Virtual Assistant and Digital Platforms. You will build cross-functional relationships, deliver high-standard designs, and influence stakeholders across design, product, and engineering teams.

The role emphasizes independent delivery, governance of design systems, and the creation of multi-modal interactions across web, mobile, and native apps, with data-driven refinement from user

Qualifications

• 5+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing your proven expertise.
• Experience designing multi-channel consumer-facing apps, AI-powered experiences, responsive web and websites including complex system, user, ecommerce, and transactional experiences.
• Expert understanding of user-centered design principles and best practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.
• A seasoned track record for working with cross-functional product development and design teams to ship customer-facing digital products.
• Experience leveraging AI agents, automation or assistants in shipping and production.

Responsibilities

• Design, optimize and deliver useful and elegant, best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation.
• Apply a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.
• Influence, navigate and partner with a diverse set of project stakeholders and cross-functional teams - including product management and engineering.
• Collaborate with product design, content design, design research, design operations, and design technology across the team.
• Develop and deliver advanced experience design deliverables across the discovery and delivery design workflow without active guidance.

Job description

Bank of America is seeking an Experience Design (XD) II to advance end-to-end digital experiences for the Erica AI Virtual Assistant and Digital Platforms. You will build cross-functional relationships, deliver high-standard designs, and influence stakeholders across design, product, and engineering teams.

The role emphasizes independent delivery, governance of design systems, and the creation of multi-modal interactions across web, mobile, and native apps, with data-driven refinement from user