Experience Design Director — AI-Driven UX Leader

JPMorgan Chase & Co.; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Experience Design Executive Director to lead the Agentic team in Plano, TX. You will steer UX strategy, guide a multidisciplinary group, and align offerings with the broader user journey while championing inclusive design and accessible experiences.

You will mentor designers, set quality benchmarks, influence product direction, and stay current with AI trends and industry best practices to maintain a user-centric, innovative approach across global initiatives.

Qualifications

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture.
• Advanced skills in visual design, storyboarding, and data fluency.
• Proven leadership in guiding and mentoring diverse teams of experience designers.
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology.
• Understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.

Responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Skills

UX Leadership

Interaction design

Information architecture

Visual design

Storyboarding

Data fluency

Inclusive design

AI technologies

Job description

JPMorgan Chase & Co. seeks an Experience Design Executive Director to lead the Agentic team in Plano, TX. You will steer UX strategy, guide a multidisciplinary group, and align offerings with the broader user journey while championing inclusive design and accessible experiences.

You will mentor designers, set quality benchmarks, influence product direction, and stay current with AI trends and industry best practices to maintain a user-centric, innovative approach across global initiatives.