Experience Coordinator — Patient & Family Experience

Children's Wisconsin; Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Children’s Wisconsin seeks an Experience Coordinator to improve the experience of children, families, and patients. You will coordinate engagement, documentation, and communication for experience initiatives, including studies and focus groups, and help craft stories shared across teams.

Essential functions include developing narratives from insights, updating intranet experience pages, publishing newsletters, and coordinating events and training.

Qualifications

• Bachelor's degree in communications, business, or a related field.
• At least 1 year of related professional work experience.
• Experience with surveys preferred.
• Patient or user experience background preferred.

Responsibilities

• Coordinates engagement, participation, documentation and communication for user experience initiatives, including studies and focus groups.
• Supports development of narratives around study insights via presentations and journey maps.
• Manages content and updates to Experience pages on the intranet.
• Partners with stakeholders to publish newsletters, articles and presentations.
• Manages team inbox and intake processes and triages requests.
• Coordinates skills-based training programs, logistics and evaluations.
• Supports execution of experience events and initiatives with workplans and timelines.

Skills

Written communication

Verbal communication

Critical thinking

Time management

Attention to detail

Customer focus

Diversity awareness

Interpersonal skills

Content writing

Education

Bachelor's degree in communications, business, or related field

Tools

Survey tools

Job description

Children’s Wisconsin seeks an Experience Coordinator to improve the experience of children, families, and patients. You will coordinate engagement, documentation, and communication for experience initiatives, including studies and focus groups, and help craft stories shared across teams.

Essential functions include developing narratives from insights, updating intranet experience pages, publishing newsletters, and coordinating events and training.