Experience Coordinator

Children's Wisconsin; United States; Hybrid; USD 60,000 - 75,000; Full time

Job summary

Children’s Wisconsin is seeking an Experience Program Coordinator to drive organizational experience initiatives through program coordination, stakeholder engagement, communications, and project support. You will partner with leaders, patients, families, and cross‑functional teams to advance engagement, support strategic priorities, and help create exceptional experiences across the organization.

This hybrid role requires local presence for in‑person meetings.

Qualifications

• Bachelor's degree in communication, business or related field.
• 1+ years of professional experience (internships count).
• Experience with surveys.

Responsibilities

• Coordinate voice of the customer initiatives and advisory groups.
• Develop narratives from study insights using presentations and journey maps.
• Manage intranet experience pages and publish newsletters.
• Coordinate training programs and assist with event execution.

Skills

Project coordination

Communication

Stakeholder engagement

Event planning

Content writing

Education

Bachelor's degree in communication or related field

Tools

Microsoft 365

Workday

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Make a meaningful impact on the experiences of patients, families, and employees. As an Experience Program Coordinator, you will play a key role in advancing organizational experience initiatives through program coordination, stakeholder engagement, communications, and project support. In this collaborative role, you'll partner with leaders, advisors, patients, families, and cross‑functional teams to drive engagement, support strategic priorities, and help create exceptional experiences across the organization.

Location: Hybrid role. Candidates must be local and able to attend in‑person meetings as needed. This position does not have designated remote days, so flexibility to work on‑site based on business needs is required.

What you will do

Serves as an enterprise wide experience ambassador, promoting a culture of exceptional experience for children and families. Coordinates and contributes to experience studies, team projects, and other priority initiatives that drive experience awareness, engagement and improvements at Children's Wisconsin. In addition, will help craft stories and develop communications to share with teams across the organization.

Essential Functions

• Coordinates engagement, participation, documentation, and communication for voice of the customer initiatives, including studies, co‑design sessions, advisory committees, and focus groups.
• Supports the development of narratives around experience study insights through presentations, journey maps, and other experience outputs.
• Manages content, usability testing and updates to Experience related pages on the Children’s intranet site.
• Partners with key stakeholders to publish experience newsletters, articles and presentations, including content development, design and timely distribution.
• Manages team inbox and intake processes, supporting requests and triaging if appropriate.
• Coordinates skills based training programs, including promotion, participant tracking, location logistics, materials distribution, participant evaluations and follow up communication.
• Supports the execution of experience events, programs and initiatives, by managing workplans, communicating timelines and coordinating assigned activities.

What you will need

Education

• Bachelor's Degree in communication, business or experience related field.

Required Experience

• 1+ years of related professional work experience (internship experience can be considered).
• Experience with surveys.

Preferred

• Previous patient or user experience background.
• Strong project coordination, communication, and organization skills. Experience managing multiple priorities and collaborating with diverse stakeholders.
• Experience with meeting planning, communications, reporting, and program administration preferred.
• Proficiency with Microsoft 365 and workforce management systems such as Workday.

Knowledge, Skills and Abilities

• Excellent written and verbal communications skills
• Strong critical thinking and analytical skills
• Good project and time‑management skills
• Proven ability to meet deadlines
• Strong attention to detail
• Focuses on the customer/patient
• Demonstrated ability to value differences
• Strong interpersonal skills
• Excellent content writing skills

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications / Licenses

Dedicated solely to the health and well‑being of children

We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best.

Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.