Community Connector

CHS Children's Hospital and Health System, Inc.; Milwaukee (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Children’s Wisconsin is seeking a Community Health Worker to improve health and well-being for families with young children. The role involves linking neighborhoods with health and social services, while protecting confidentiality and coordinating with medical professionals.

Responsibilities include weekly health information exchange, data entry, and helping families navigate services; prior experience in community programs is valued, with an emphasis on cultural sensitivity and independent work.

Qualifications

• High School diploma or GED/HSED required; some college preferred.
• Experience with community programs or health organizations.
• Strong communication skills and ability to coordinate with health teams.

Responsibilities

• Connect with participants and disseminate health information weekly.
• Coordinate with physicians and community agencies while maintaining confidentiality.
• Document needs, referrals, and follow-ups in EHR.
• Assist with data collection and program improvement activities.

Skills

Communication skills

Creative problem-solving

Team collaboration

Education

High School diploma or GED/HSED

Tools

Computer skills

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary

Through referrals from the Children's Hospital of Wisconsin Navigation program and the Next Door foundation, this position will improve the health and well‑being of identified families with child(ren) ages 0-5. Responsible to partner with Community Services leadership to intervene and/or prevent these children from entering the foster care system.

Essential Functions

Connects with participants of identified partner neighborhood, supports the social and medical influences of the families, and disseminates social and medical information on a weekly basis. Facilitates continuity of health care for participants by planning and exchanging information with physicians, other school and community health and social service agencies while preserving confidentiality. Provides linkages to local services in response to identified needs of participants. Documents all participant needs, referrals, service and/or delivery provided and follow ups in the database and/or electronic health record in a systematic, continuous and confidential matter. Translates and provides health education information to facilitate positive health behavior change among the population. May participate in needs assessment. Keeps current on meetings, in‑services and communications within the office setting. Assists with data collection and data entry. Identifies annual goals for own professional growth and the means by which to achieve them; aware of and works toward the accomplishment of program goals; participates in personal and program improvement activities including continuing education and quality assurance. Supports community development and integration efforts by connecting with residents through identified referral process, partnering with community based organizations and internal partners. Works in partnership with the CHHS partner agencies, CBOs and NSP (Neighborhood Specific Projects) to implement community joint health and wellness programming.

Legacy Essential Functions

Demonstrates an understanding of CHW health care delivery system and the impact of other health care delivery systems on the community.

Education

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required. Some college preferred.

Experience

Experience with community programs or health organizations required.

Knowledge, Skills and Abilities

Demonstrated knowledge of various entitlement programs, intake assessments and documentation. Demonstrated skills in creative problem-solving. A high level of communication skills (oral and written) necessary for assessment of health concerns and referral for appropriate service delivery. Ability to effectively and professionally interact with health team members and consumers (e.g. members of the community). Ability to work with medical professionals to ensure follow up and coordinator of recommended medical management. Physical ability to perform all assigned duties; able to stand and walk approximately 75% of the work time. In depth knowledge of the assets and challenges of low‑income families. Sensitivity to cultural diversity and varying coping styles of families under stress. Ability to work independently. Computer, spreadsheet and word processing skills.

Required for All Jobs

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at‑will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications / Licenses

Dedicated solely to the health and well‑being of children. We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.