Experience Coordinator

XWELL; Pennsylvania; On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive Hourly Wage

Employee Discounts

Flexible scheduling

Medical, Dental, and Vision Insurance

401K with Corporate Match

Generous PTO Plan

Job summary

XWELL is looking for an Experience Coordinator to ensure a seamless customer experience at our spa. The role involves greeting guests, managing appointments, and providing exceptional service to enhance guest well-being.

As an Experience Coordinator, you will engage with travelers, promote spa services, and maintain a welcoming environment. Join us to bring your passion for hospitality to life!

Qualifications

• Willingness to work flexible hours, including nights, weekends, and holidays.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm in demanding environments.

Responsibilities

• Greet guests warmly and create a positive first impression.
• Schedule and manage spa visits efficiently.
• Ensure cleanliness of the spa reception area.
• Promote spa services and products to guests.
• Collaborate with staff to maintain a positive work environment.
• Address and resolve guest concerns promptly.

Skills

Interpersonal skills

Organizational abilities

Multitasking

Communication

Customer focus

Education

Additional Education or Certification in Hospitality

Tools

Booking software

Computer systems

Job description

Description

Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs of people on the go. As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing appointments, and providing exceptional customer service to enhance the overall well-being of our guests.

Responsibilities:

Guest Service:

• Greet guests with a warm and welcoming demeanor, creating a positive first impression.
• Engage with guests to understand their preferences and tailor spa services to meet individual needs.
• Function as a liaison between spa staff and guests to facilitate smooth communication.
• Maintain a professional and ethical approach in all interactions with guests.

Appointment Management:

• Schedule and manage spa visits efficiently, including walk-ins and online bookings.
• Coordinate with service providers to ensure accurate scheduling and timely service delivery.

Facility Maintenance:

• Ensure the cleanliness and orderliness of the spa reception area.
• Report any maintenance issues to the appropriate personnel.

Sales:

• Promote spa services and products to guests.
• Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
• Provide product knowledge and recommendations to customers.
• Process spa payment accurately and efficiently.

Team Collaboration:

• Collaborate with spa technicians, management, and other staff to create a cohesive and positive work environment.
• Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.

Problem Resolution:

• Address and resolve guests concerns or issues promptly and professionally.
• Escalate complex matters to management when necessary.

Compliance:

• Adhere to all regulations and polices related to spa operations.
• Maintain confidentiality regarding guests’ information and spa procedures.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
• Follow spa policies and procedures related to health and safety.

Required Qualifications:

• Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of train travelers.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using computer systems and booking software.
• Ability to remain calm and composed in demanding environments.

Preferred Qualifications:

• Previous experience as a customer service, hospitality, or spa coordinator
• Knowledge of spa services and products.
• Additional Education or Certification in Hospitality.

Core Competencies:

• Communication
• Results Driven
• Customer Focus
• Teamwork

Benefits:

• Competitive Hourly Wage
• Employee Discounts on Products and Services
• Flexible scheduling
• Medical Dental, Vision, and Pet Insurance *
• 401K with Corporate Match
• Generous PTO Plan

Join us at our spa where your passion for hospitality meets the soothing world of wellness.

* Eligible for Full-time positions only.