Experience Center Supervisor

Lutron Electronics; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k match

Health insurance

Paid vacation

Tuition reimbursement

Job summary

Lutron Electronics is seeking an Experience Center Supervisor in New York. This role involves leading operations, driving traffic, and managing events to create exceptional customer experiences.

The ideal candidate will have at least a Bachelor's Degree and 4 years of experience in a related field. The position offers a competitive salary range of $85,000 to $120,000 annually, along with comprehensive benefits including 401k match and health insurance.

Qualifications

• Bachelor's Degree required with a minimum cumulative GPA of 3.0.
• 4+ years of experience in lighting control or a related industry.
• Experience in customer engagement and sales support is preferred.

Responsibilities

• Partner with sales teams to increase Center traffic.
• Execute regional events to strengthen customer relationships.
• Identify new customer segments to support growth.
• Conduct product demonstrations that exceed expectations.
• Manage budgets and on-site initiatives.

Skills

Customer engagement

Sales support

Organizational skills

Communication skills

Technical expertise

Education

Bachelor's Degree

Tools

Salesforce

Job description

Overview

Are you passionate about creating exceptional customer experiences and driving business growth? Lutron is seeking a dynamic Experience Center Supervisor to lead our Experience Center operations. In this role, you will own the full lifecycle of the Center’s performance driving traffic, supporting sales, managing operations, and delivering unforgettable customer interactions. Apply your organizational and communication skills to manage multiple priorities, leverage customer insights, and create premium experiences that strengthen the Lutron brand and accelerate growth.

Responsibilities

• Drive Activation & Engagement: Partner with sales teams, reps, and dealers to increase Center traffic.
• Plan Impactful Events: Execute regional events that strengthen customer relationships and brand awareness.
• Expand Market Reach: Identify and engage new customer segments to support growth.
• Deliver Exceptional Experiences: Conduct customer meetings and product demonstrations that exceed expectations.
• Showcase Technical Expertise: Tailor Lutron solutions to diverse audiences and customer needs.
• Support Training Programs: Partner with the LCI team on trainings and specification trips.
• Maintain Brand Excellence: Ensure the Experience Center reflects Lutron’s world-class standards.
• Manage Operations: Coordinate budgets, facility improvements, and on-site initiatives.
• Leverage Customer Insights: Track activities in Salesforce and analyze visitor data.
• Communicate Business Results: Report actionable insights and contribute to cross-Center initiatives.
• Achieve Performance Goals: Manage multiple priorities and drive measurable business results.

Qualifications

• Bachelor's Degree required with a minimum cumulative GPA of 3.0.
• Minimum of 4 years of experience in lighting control, architectural design, lighting design, interior design, or a related industry.
• Previous experience in customer engagement, sales support, hospitality, retail, or experience center operations preferred.
• Experience using CRM platforms, including Salesforce, preferred.
• Authorized to work in the U.S. without current or future sponsorship.
• Lutron does not offer work visa sponsorship for this position.

Starting pay: $85,000 to $120,000 per year; Lutron's employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.

Lutron Electronics is an Equal Opportunity - Aff. Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.