Inside Sales Representative

Lutron Electronics; Las Vegas (NV); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401k + match

Health insurance

Dental insurance

Life insurance

Tuition reimbursement

Paid vacation

Job summary

A leading technology firm in Las Vegas is seeking a Sales Support Representative for the Luxury Inside Sales Team. In this role, you’ll enhance customer relationships and provide sales assistance to trade account customers. The position requires strong technical skills and creativity in troubleshooting. A degree is required, along with proficiency in Microsoft Office and Salesforce. The compensation is competitive, with a starting pay of $55,000 to $60,000 per year and comprehensive benefits.

Qualifications

• Must be located within commutable distance of Las Vegas NV.
• Proficiency in Microsoft Office tools required.
• Ability to work efficiently in fast-paced environment.

Responsibilities

• Interact with trade account customers via phone, email, and chat.
• Assist in onboarding new accounts and training existing ones.
• Build strong knowledge of lighting control and shading products.
• Utilize systems to manage cases and customer inquiries.

Skills

Customer service

Sales

Technical skills

Relationship building

Creative thinking

Education

Associate or Bachelor's degree

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At Lutron, we put the customer first in all that we do. On the Luxury Inside Sales Team, you will have the opportunity to make a long-lasting, positive impact on the selling support and relationship management we provide to our customers. You will develop your career through meaningful customers interactions, immersive product training and relationship building throughout the organization.

This position offers an excellent opportunity to learn more about our luxury residential trade customers and the associated product offering, while utilizing your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron product in the residential luxury market, helping with product education, product selection, selling support, lead referrals and order coordination. You will also interact with sales reps in dealer local markets for a coordinated customer selling model. As a part of the Luxury Inside Sales Team, you will have the opportunity to work with a team of customer‑centric individuals to provide outstanding sales support to contribute to the growth of our residential business.

Responsibilities:

• Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron: you will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our innovative lighting control, lighting and shading products & solutions
• Gain a strong understanding of market dynamics in the luxury residential custom electronics market space
• Utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries

Your Impact:

• Deliver Exceptional Experiences: Your commitment to excellence ensures every customer feels valued and supported through outstanding service.
• Build Strong Relationships: You’ll play a key role in connecting with new customers and revitalizing small or underperforming accounts.
• Drive Growth and Retention: By promoting customer loyalty and encouraging adoption of new and existing products, you’ll help expand our company’s reach.
• Champion Industry Leadership: Your communication skills, product expertise, and problem‑solving abilities will reinforce our position as the trusted leader in the market.

Qualifications:

• Associate or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Must be located within commutable distance of Las Vegas NV to accommodate in‑office schedule
• You have proficiency in Microsoft Word, Excel and PowerPoint and ability to efficiently work in fast‑paced environment while navigating multiple systems

What’s In It For You:

• Comprehensive Benefits: Enjoy a competitive and well‑rounded benefits package designed to support your health, well‑being, and future.
• Career Growth Opportunities: Advance your career through hands‑on learning, interactive training programs, shadowing experiences, and personalized mentoring.
• Broad Business Exposure: Gain insight into every facet of our organization—from engineering and production to sales and beyond—building a well‑rounded foundation for success.

Starting pay: $55,000.00/yr to $60,000.00/yr. Lutron's employee benefits include 401k + match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending account, and tuition reimbursement programs.

Lutron Electronics is an Equal Opportunity – Affinitve Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics