Experience Center Supervisor

Lutron Electronics Co., Inc; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k match

Health insurance

Paid vacation

Tuition reimbursement

Job summary

Lutron Electronics Co., Inc is looking for an Experience Center Supervisor in New York, NY, who will lead operations and enhance customer engagement. This role manages the Center's performance by driving traffic, supporting sales, and delivering memorable experiences.

The ideal candidate has a Bachelor’s Degree, at least 4 years of relevant experience, and is authorized to work in the U.S. without sponsorship. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Bachelor’s Degree required with a minimum cumulative GPA of 3.0.
• Minimum of 4 years of experience in relevant fields.
• Experience in customer engagement or sales support preferred.

Responsibilities

• Drive partner engagement to increase Center traffic.
• Plan and execute impactful regional events.
• Identify new customer segments for growth.
• Conduct customer meetings and product demos.

Skills

Customer Engagement

Sales Support

Event Planning

Technical Knowledge

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Overview

Are you passionate about creating exceptional customer experiences and driving business growth? Lutron is seeking a dynamic Experience Center Supervisor to lead our Experience Center operations. In this role, you will own the full lifecycle of the Center’s performance driving traffic, supporting sales, managing operations, and delivering unforgettable customer interactions. Apply your organizational and communication skills to manage multiple priorities, leverage customer insights, and create premium experiences that strengthen the Lutron brand and accelerate growth.

Responsibilities

• Drive Activation & Engagement: Partner with sales teams, reps, and dealers to increase Center traffic.
• Plan Impactful Events: Execute regional events that strengthen customer relationships and brand awareness.
• Expand Market Reach: Identify and engage new customer segments to support growth.
• Deliver Exceptional Experiences: Conduct customer meetings and product demonstrations that exceed expectations.
• Showcase Technical Expertise: Tailor Lutron solutions to diverse audiences and customer needs.
• Support Training Programs: Partner with the LCI team on trainings and specification trips.
• Maintain Brand Excellence: Ensure the Experience Center reflects Lutron’s world‑class standards.
• Manage Operations: Coordinate budgets, facility improvements, and on‑site initiatives.
• Leverage Customer Insights: Track activities in Salesforce and analyze visitor data.
• Communicate Business Results: Report actionable insights and contribute to cross‑Center initiatives.
• Achieve Performance Goals: Manage multiple priorities and drive measurable business results.

Qualifications

• Bachelor’s Degree required with a minimum cumulative GPA of 3.0.
• Minimum of 4 years of experience in lighting control, architectural design, lighting design, interior design, or a related industry.
• Previous experience in customer engagement, sales support, hospitality, retail, or experience center operations preferred.
• Experience using CRM platforms, including Salesforce, preferred.
• Authorized to work in the U.S. without current or future sponsorship.
• Lutron does not offer work visa sponsorship for this position.

Starting pay: $85,000 to $120,000 per year; Lutron’s employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.

For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affiantive Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.