Customer Service Representative - Global Headquarters

Lutron Electronics Co., Inc; Center Valley (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Benefits Package

Career Growth Opportunities

Broad Business Exposure

Job summary

Lutron Electronics Co., Inc in Center Valley, PA is seeking motivated individuals for our Customer Service Team. You will be the voice of the company, delivering courteous, knowledgeable support to customers and resolving issues with sound judgment.

This role emphasizes teamwork, proactive learning, and strong communication as you collaborate with engineering, production, and sales to ensure an exceptional customer experience and ongoing product adoption.

Qualifications

• Associate or Bachelor's degree required.
• If less than 5 years of professional work experience, minimum cumulative 2.80 GPA is required.
• Must be located within commutable distance of Center Valley, PA to accommodate in-office schedule.

Responsibilities

• Deliver exceptional service to customers with clear and concise communication.
• Serve as the primary point of contact for customers and ensure a seamless experience.
• Collaborate with various departments to resolve issues promptly and efficiently.
• Proactively expand knowledge of products and business aspects.
• Build and retain relationships to drive customer retention and growth.

Skills

Customer service

Communication

Team collaboration

Problem solving

Relationship building

Education

Associate degree

Bachelor's degree

Job description

Overview

Join Our Customer Service Team at Lutron Electronics!

Lutron is looking for self‑driven and team‑oriented individuals to join our Customer Service Team at our Center Valley, PA office. At Lutron, our top priority is to provide our customers with high‑quality products and exceptional service.

As a valued member of our Customer Service team, you will be the voice of our company, entrusted with the responsibility to deliver outstanding customer service through sound judgment and dedication. We are seeking proactive individuals who are eager to enhance their customer service skills through meaningful and impactful interactions with our customers.

Responsibilities

• Deliver Exceptional Service: Your passion for excellence and ability to communicate complex issues clearly and concisely will ensure each customer feels they have received outstanding service.
• Serve as the primary point of contact for customers, ensuring a seamless and effortless experience for all their needs.
• Collaborate with various departments within the business to resolve issues promptly and efficiently.
• Leverage your problem‑solving skills to think creatively and propose innovative solutions to business challenges.
• Proactively expand your knowledge of our products and different aspects of our business.
• Build and Retain Relationships: You will play a crucial role in establishing relationships with new customers and retaining existing ones.
• Promote Growth: By fostering customer retention and driving sales of new products, you will contribute to the growth and expansion of our company.
• Maintain Industry Leadership: Your impressive communication skills, product knowledge, and problem‑solving abilities will help uphold our position as an industry leader.

Qualifications

• Associate degree or Bachelor's degree required.
• If less than 5 years of professional work experience, minimum cumulative 2.80 GPA is required.
• Must be located within commutable distance of Center Valley, PA to accommodate in‑office schedule.

What’s In It For You:

• Competitive Benefits Package: Enjoy a comprehensive and competitive benefits package designed to support your well‑being.
• Career Growth Opportunities: Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure: Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics is an Equal Opportunity – Affiliated Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.