Customer Service Representative

Lutron Electronics Co., Inc; Las Vegas (NV); Híbrido; USD 42 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive benefits

Career growth opportunities

Broad business exposure

Resumo da oferta

Lutron Electronics Co., Inc. is seeking self-driven and team-oriented individuals for our Customer Service Team in Las Vegas, NV.

You will be the voice of the company, delivering outstanding service, handling customer inquiries, and collaborating with internal teams to resolve issues promptly. We value proactive helpers who can expand their product knowledge, build lasting relationships, and contribute to growth by retaining customers and promoting new products.

Qualificações

• Associate degree or Bachelor's degree required.
• Minimum GPA 2.80 if <5 years of experience.
• Authorized to work in the U.S. and no visa sponsorship needed.

Responsabilidades

• Deliver exceptional service as the voice of the company.
• Serve as the primary point of contact for customers.
• Collaborate with departments to resolve issues promptly.
• Leverage problem-solving to propose solutions for customer challenges.
• Proactively expand product knowledge and business understanding.
• Build and retain relationships with new and existing customers.
• Promote growth by driving retention and sales of new products.

Conhecimentos

Customer service

Communication

Problem solving

Formação académica

Associate or Bachelor's degree

Descrição da oferta de emprego

Overview

Join Our Customer Service Team at Lutron Electronics!

Lutron is looking for self-driven and team-oriented individuals to join our Customer Service Team at our Las Vegas, NV office. At Lutron, our top priority is to provide our customers with high-quality products and exceptional service.

As a valued member of our Customer Service team, you will be the voice of our company, entrusted with the responsibility to deliver outstanding customer service through sound judgment and dedication. We are seeking proactive individuals who are eager to enhance their customer service skills through meaningful and impactful interactions with our customers.

Responsibilities

• Deliver Exceptional Service: Your passion for excellence and ability to communicate complex issues clearly and concisely will ensure each customer feels they have received outstanding service.
• Serve as the primary point of contact for customers, ensuring a seamless and effortless experience for all their needs.
• Collaborate with various departmentswithin the business to resolve issues promptly and efficiently.
• Leverage your problem-solving skillsto think creatively and propose innovative solutions to business challenges.
• Proactively expand your knowledgeof our products and different aspects of our business.
• Build and Retain Relationships: You will play a crucial role in establishing relationships with new customers and retaining existing ones.
• Promote Growth: By fostering customer retention and driving sales of new products, you will contribute to the growth and expansion of our company.
• Maintain Industry Leadership: Your impressive communication skills, product knowledge, and problem-solving abilities will help uphold our position as an industry leader.

Qualifications

• Associate degree or Bachelor's degree required
• If less than 5 years of professional work experience, minimum cumulative 2.80 GPA is required
• Must be located within commutable distance of Las Vegas, NV to accommodate in-office schedule
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position

What’s In It For You:

• Competitive Benefits Package: Enjoy a comprehensive and competitive benefits package designed to support your well-being.
• Career Growth Opportunities: Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure: Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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