Experience Center Lead: Events, Training & VIP Support

Ergotron; Eagan (MN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive pay and benefits

Paid time off including holidays

Maternity leave (10 weeks)

Paternity leave (4 weeks)

Grandparents leave

Job summary

Ergotron, a global leader in ergonomic solutions, seeks a highly organized professional to manage the Customer Experience Center operations, scheduling, event production, and enablement functions. This role combines on-site hospitality, technical event support, executive assistance, and internal training to ensure flawless customer visits.

The position requires coordinating complex logistics, coordinating internal teams, and acting as the face of the company for VIP visitors while supporting

Qualifications

• 3–5+ years in a client-facing, hospitality, event production, executive support, sales enablement, or related operations role.
• Experience presenting or demoing to groups (sales, training, tours, or similar).
• Experience supporting senior leaders with calendar, travel, and meeting logistics.

Responsibilities

• Manage scheduling, logistics, and coordination for the Customer Experience Center.
• Coordinate internal usage, master calendar, and catering/AV/tech for visits and events.
• Serve as on-site face for VIP visitors and coordinate pre-visit planning and run‑of‑show.
• Operate AV/camera equipment and demo showroom products for on-site and virtual visits.
• Develop training programs and onboard new hires for showroom operations.
• Maintain SOPs and update systems (Salesforce, etc.) for sales operations.

Education

AA or higher in Business Administration, Marketing, or related field

Tools

Zoom/Teams/Webex

Microsoft Office (Excel, PowerPoint, Outlook)

Salesforce

Oracle

CRM/visitor-management systems (general)

Job description

Ergotron, a global leader in ergonomic solutions, seeks a highly organized professional to manage the Customer Experience Center operations, scheduling, event production, and enablement functions. This role combines on-site hospitality, technical event support, executive assistance, and internal training to ensure flawless customer visits.

The position requires coordinating complex logistics, coordinating internal teams, and acting as the face of the company for VIP visitors while supporting