Experience Center Lead — Demos, Events & CX

Logisnext Americas Inc.; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Profit sharing

401k

Disability insurance

Life & AD&D

Parental leave

Employee discounts

On-site fitness center

Training & development

Job summary

Logisnext Americas Inc. is seeking an Experience Center Specialist to manage daily operations of the Customer Experience and Training Center in Houston. You will coordinate visits, trainings, product demonstrations, and meetings to ensure a seamless, on-brand experience for customers.

You will combine hospitality, AV technology, and logistics to support customer insights and content opportunities, while aligning with sales, product marketing, and cross-functional teams.

Qualifications

• 3+ years experience in customer experience, hospitality, event coordination, facility operations or AV support.
• Strong customer-facing, communication, organization and multitasking skills.
• Technical proficiency with AV equipment, presentation technology and conferencing platforms.
• Experience coordinating events, logistics, facilities and/or equipment.
• Ability to support product demonstrations, training and marketing initiatives.
• Strong attention to brand presentation and customer experience.
• Customer-first, safety-focused mindset with ability to work around powered industrial equipment.
• Ability to gather and communicate customer feedback and insights.

Responsibilities

• Coordinate customer visits, trainings, meetings and events, including schedules, guest communications, room setup, catering, badges, transportation and run-of-show.
• Oversee daily Experience Center operations and maintain training and demonstration areas in a clean, safe condition.
• Coordinate equipment for demonstrations and training, including inventory, staging, charging, service and maintenance.
• Partner with Sales, Product Marketing to support engaging demonstrations and consistent brand messaging.
• Identify content opportunities from visits and complaints and translate into digital content with Marketing.
• Gather customer feedback and share insights with Marketing, Sales and Product teams.
• Manage the center's operating budget, vendors, and resources.

Skills

Customer experience

Hospitality

Event coordination

Facility operations

AV support

Education

Bachelor's degree (preferred)

Tools

AV equipment

Presentation technology

Conferencing platforms

Job description

Logisnext Americas Inc. is seeking an Experience Center Specialist to manage daily operations of the Customer Experience and Training Center in Houston. You will coordinate visits, trainings, product demonstrations, and meetings to ensure a seamless, on-brand experience for customers.

You will combine hospitality, AV technology, and logistics to support customer insights and content opportunities, while aligning with sales, product marketing, and cross-functional teams.