Showroom Experience Lead: Onsite & Virtual Visits

Ergotron, Inc.; Eagan (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay and benefits

Paid time off and holidays

Parental leave

Job summary

Ergotron, Inc. in Minnesota seeks a highly organized, customer-focused professional to manage the operations, programming, and enablement functions of the Customer Experience Center.

This role is the operational and educational backbone of the center — ensuring every customer visit is flawlessly executed and Ergotron team members are equipped to use the space effectively. You will coordinate scheduling, logistics, and programming for on-site and virtual visits, provide training to the commercial

Qualifications

• Associates or higher in Business Administration, Marketing or related field preferred.
• 2–4+ years in event coordination, sales enablement, or related operations role.
• Strong organizational, multi-tasking and communication skills.
• Experience with virtual meeting platforms and AV coordination.
• Proficiency in Salesforce, Oracle, and MS Office.

Responsibilities

• Manage operations, scheduling, and coordination for the Customer Experience Center.
• Coordinate on-site and virtual customer visits, including run-of-show and logistics.
• Develop training materials and onboarding for commercial teams and new hires.
• Collaborate with sales, marketing, and product teams to tailor showroom experiences.
• Maintain SOPs and report visit activity and outcomes.

Skills

Event coordination

Sales enablement

Customer enablement

Facilities management

Training delivery

Communication skills

Project coordination

MS Office suite

Salesforce

Oracle

AV coordination

Zoom/Teams

Education

AA or higher in Business Administration

Marketing or related field

Tools

Salesforce

Oracle

Microsoft Office (Excel, PowerPoint, Outlook)

Zoom

Teams

Job description

Ergotron, Inc. in Minnesota seeks a highly organized, customer-focused professional to manage the operations, programming, and enablement functions of the Customer Experience Center.

This role is the operational and educational backbone of the center — ensuring every customer visit is flawlessly executed and Ergotron team members are equipped to use the space effectively. You will coordinate scheduling, logistics, and programming for on-site and virtual visits, provide training to the commercial