Experience Ambassador

CCHCS Cook Children's Health Care System; Fort Worth (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Cook Children’s Health Care System in Fort Worth, Texas, seeks an Experience Ambassador to deliver non-medical support and empower improvements tied to organizational initiatives. You will be a liaison between patients, families, and care teams, helping during periods of high census and stress.

The role emphasizes compassionate communication, culture, and elevating experiences for patients, families, and staff within a family-oriented hospital.

Qualifications

• B.S. degree required.
• 3 years of experience in Customer Service or related role preferred.
• CPXP certification within 1 year of hire preferred.

Responsibilities

• Provide non-medical support to patients and families and act as a liaison with care teams.
• Contribute to initiatives that improve patient and family experience across the organization.
• Assist during high census periods to communicate and coordinate with departments to maintain a compassionate environment.

Skills

Customer Service

Communication

Teamwork

Education

B.S. degree

Job description

Location: Medical Center - Fort Worth Department: Patient Experience Shift: Second Shift (United States of America) Standard Weekly Hours: 40

Summary: The Experience Ambassador contributes to a preeminent experience for our patients, families and teams by providing non-medical care and empowering improvement efforts directly connected to the strategic initiatives for the organization. During times of high census or stress, this position provides continuous communication and support, recognizes potential negative situations, and acts as a liaison between patients and families, and the team providing care. With a constant pulse on the culture and experience temperature, the Experience Ambassador identifies, proactively manages and empowers improvements when lower census allows for longer term, proactive efforts to increase the resiliency of the organization during times of stress.

How You Make a Difference at Cook Children's

everyone should feel like family. The Experience Ambassador supports the full experience ecosystem by providing a warm and welcoming first impression to Cook Children's through assistance to patients, families and visitors who enter the Emergency Department or once admitted to floor. The Cook Children's Experience Standards of connection, collaboration and elevating experiences are upheld through a culture of respect that values inclusion, diversity and health equity, empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.

How We Make a Difference

The Experience teams’ mission is to give voice to what individuals see through their eyes, advocate for how experiences affect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Education & Experience

B.S. degree, 3 years of experience in Customer Service or related role required. Working knowledge of Joint Commission and CMS requirements preferred.

Certification/Licensure

CPXP within 1 year of hire preferred.

About Us

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.

Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.