Expeditor

Jobtailor; Carlstadt (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor in New Jersey is seeking an Expeditor to manage the Order Management Process in a fast-paced aviation/food service environment. You will ensure HACCP and FDA compliance, coordinate with the kitchen and Guest Services, and verify that orders meet all specifications and presentation requirements.

The role emphasizes strong communication, attention to detail, and delivery-driven service with direct interaction with Air Culinaire customers.

Qualifications

• High School diploma required.
• Face-to-face customer service experience in aviation, food services, or hospitality preferred.
• Excellent verbal and written communication; proficient in email and basic office software.
• Prior knowledge of aviation terminology preferred.
• FDA Regulations and safe food handling required.
• Ability to work in a fast-paced environment with attention to detail.
• Expeditor/delivery experience preferred.
• Must have a clear driving record.

Responsibilities

• Manage the Order Management Process following HACCP and FDA regulations.
• Receive orders and communicate actions needed for orders.
• Create shopping and production sheets; liaise with customer, local kitchen, and Guest Services.
• Prioritize orders, QA, packaging, timing, and compliance with specifications.
• Verify food quality against kitchen specifications in the system.
• Ensure food matches presentation in specifications.
• Engage with Air Culinaire customers by phone, email, and in person as applicable.
• Relay feedback to Catering Director or General Manager to improve quality.

Skills

Order Management

HACCP Compliance

Customer Service

FDA Regulations

Food Quality Assurance

Education

High School Diploma

Clear Driving Record

Tools

Email

Basic Office Software

Internet

Job description

• Manage the “Order Management Process” while adhering to all HACCP, local, and state food safety practices.
• Receive orders and disseminate the information, communicating actions needed for the order.
• Create shopping and production sheets as well as direct communication with the customer, local kitchen team, and Guest Services team.
• Prioritize orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, and compliance with the system’s specifications.
• Verify that food quality and specifications match the kitchen issued specification in the software system.
• Check all food quality against specifications and ensure that the food matches the presentation provided in the specifications.
• Participate in the process of directly serving the Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback from them.
• Relay feedback and suggestions to the Catering Director or General Manager to monitor, maintain and improve quality as a primary responsibility.

Requirements

• High School diploma is required.
• Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
• Individual must possess excellent verbal and written communications skills, as well as be proficient in email, Internet use, and basic office software programs.
• Prior knowledge of aviation terminology preferred.
• FDA Regulations and safe food handling required.
• Must possess a sense of priority at all times and be able to work in a fast-paced environment while maintaining attention to details.
• Prior hospitality/food expeditor and delivery experience preferred.
• The Expeditor must have a clear driving record.

Core Competencies

Demonstrates expertise in managing the Order Management Process while ensuring compliance with HACCP and FDA Regulations. Proficient in customer service within the aviation and food services industry, with strong communication skills and attention to detail.

Highest-signal resume keywords

• Order Management Process
• HACCP Compliance
• Customer Service Experience
• FDA Regulations
• Food Quality Assurance

ATS Optimization Keywords

Hard Skills

• Food Safety Practices
• Order Prioritization
• Quality Assurance
• Food Specification Verification
• Production Sheet Creation

Soft Skills

• Verbal Communication
• Written Communication
• Attention to Detail
• Sense of Priority
• Ability to Work in Fast-Paced Environment

Certifications & Qualifications

• High School Diploma
• Clear Driving Record

Industry Keywords

• Aviation Terminology
• Food Services
• Hospitality Industry
• Food Expeditor Experience

Tools & Technologies

• Basic Office Software
• Email
• Internet Use