Expeditor — Quality, Delivery & Customer Experience

Jobtailor; Ashburn (VA); On-site; USD 36,000 - 56,000; Full time

Job summary

Air Culinaire Worldwide is seeking an Expeditor to prioritize orders, ensure quality and timely delivery, and maintain strict food-safety standards. You will verify specifications in the software, interact with customers by phone, email, and in-person, and relay feedback to leadership for continuous improvement.

The role requires strong communication, a high school diploma, and prior face-to-face customer service in aviation or hospitality.

Qualifications

• High School diploma is required.
• Face-to-face customer service experience in aviation, food services, or hospitality is essential.
• Excellent verbal and written communication skills; proficient in email and basic office software.

Responsibilities

• Prioritize orders and ensure quality, completeness, packaging, labeling, and delivery timing per system specifications.
• Verify food quality and specifications match kitchen-issued specs in the software system.
• Assist Air Culinaire customers by phone, email, and in-person when applicable; collect feedback.
• Relay feedback to Catering Director or General Manager to improve quality and service.
• Serve as central on-site problem solver for quality and accuracy; address issues per company procedures.
• Handle procurement tasks, pickup supplies as needed, and perform routine vehicle cleaning and maintenance.
• Maintain quality control and food-safety procedures during delivery.
• Dress professionally per ACW guidelines and equipment standards.
• Assist with assembling silverware and stocking kitchen items; maintain shopping lists and advance deliveries.
• Meet weekly with the GM to reflect ACW standards in day-to-day operations.
• Safely operate company vehicles in compliance with laws and regulations.
• Cross-train to prepare or produce food or drive during slow periods.
• Perform all other duties as assigned by the General Manager.

Skills

Communication

Customer service

Aviation terminology

Attention to detail

Education

High School diploma

Job description

Air Culinaire Worldwide is seeking an Expeditor to prioritize orders, ensure quality and timely delivery, and maintain strict food-safety standards. You will verify specifications in the software, interact with customers by phone, email, and in-person, and relay feedback to leadership for continuous improvement.

The role requires strong communication, a high school diploma, and prior face-to-face customer service in aviation or hospitality.