Expansion Solutions Engineer – Growth & Strategy

Darktrace; New Jersey; On-site; USD 144,000 - 240,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid parental leave

Pet insurance

Life insurance

Commuter benefits

401(k)

Employee Assistance Program

Job summary

Darktrace is seeking a Solutions Engineer on the Expansion Team to collaborate with Expansion Account Executives and Technical Success Managers to drive growth within existing customers.

You will lead the technical expansion process through discovery, solution alignment, use case development, and value realization, shaping account strategy and engaging stakeholders to demonstrate measurable outcomes across the lifecycle.

Qualifications

• Experience in Solutions Engineering, pre-sales, or technical account roles (cybersecurity/SaaS).
• Strong knowledge of networking, cloud (AWS/Azure/GCP), and security architectures.
• Familiarity with SOC tools (SIEM, SOAR, EDR/XDR) and complex environments.
• Proven ability to expand accounts, design solutions, and influence stakeholders.
• Strong communication, analytical, and consultative selling skills.
• Fundamental understanding of AI technologies (LLM, ML, NLP).
• Bachelor's degree or higher preferred (or equivalent experience).
• Relevant Cloud, Security, and/or AI certifications are a plus.

Responsibilities

• Lead technical strategy for upsell, cross-sell, and renewals
• Identify expansion opportunities, risks, and technical whitespace
• Build long-term credibility with Security, IT, and Cloud stakeholders
• Discovery & Value Expansion: conduct ongoing discovery of customer environments, threats, and adoption gaps
• Translate insights into new use cases and expansion opportunities (MEDDPICC)
• Align solutions to business outcomes, ROI, and success metrics
• Solution Design & Architecture: expand and optimize deployments across core platform products and cross-platform products
• Design scalable solutions across hybrid, multi-cloud, and existing security stacks (SIEM, SOAR, EDR, NGFW)
• Advise on integrations, performance, and architectural trade-offs
• Operational Impact (SOC Alignment): uncover and align solutions to SOC workflows
• Reduce alert fatigue and improve analyst efficiency
• Advance customers toward proactive, AI-driven security operations
• Customer Engagement & Value Selling: engage technical and executive stakeholders with tailored messaging
• Translate capabilities into business value (ROI, efficiency, risk reduction)
• Influence decisions through consultative, insight-driven conversations
• Pipeline & Account Strategy: partner with AEs on opportunity qualification, deal strategy, and forecasting
• Support account planning, QBRs, and prioritization of high-impact initiatives
• Cross-Functional Collaboration: work with Customer Success, Professional Services, Support, Product, and Engineering
• Drive adoption, resolve challenges, and provide product feedback

Skills

Solutions Engineering

Pre-sales

Technical accounts

Cybersecurity

SaaS

Networking

Cloud architectures

Security architectures

Education

Bachelor's degree or higher

Tools

SIEM

SOAR

EDR/XDR

NGFW

Job description

Darktrace is seeking a Solutions Engineer on the Expansion Team to collaborate with Expansion Account Executives and Technical Success Managers to drive growth within existing customers.

You will lead the technical expansion process through discovery, solution alignment, use case development, and value realization, shaping account strategy and engaging stakeholders to demonstrate measurable outcomes across the lifecycle.