Exhibitor Services Specialist - On-Site Support

Freeman Company; Denver (CO); On-site; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is accepting applications for an on-site Customer Experience role based in Denver, CO. You will join our team to ensure a seamless exhibitor experience throughout the on-site process and take ownership of order entry, information accuracy, and customer support.

Responsibilities include researching invoices, guiding customers on products and services, and coordinating with internal teams to resolve issues and fulfill complex requirements.

Qualifications

• 2+ years of customer service experience.
• Exhibitor Service Representatives are required to take and pass the NET program with an 80%+ score and six hours of customer service modules with an 85%+ score.

Responsibilities

• Enter orders, enter exhibitor information, research invoices and show information in Freeman systems.
• Provide expert support for customer needs including products/services, billing questions, and technical issues.
• Process and resolve complex inquiries to ensure customer retention and satisfaction.
• Manage inbound leads and quote prices and terms per Freeman policies.
• Maintain up-to-date knowledge of exhibitor products/services and the exhibitor website.

Skills

Customer service

Order processing

Problem solving

Education

High School Diploma or Equivalent

Job description

The Freeman Company is accepting applications for an on-site Customer Experience role based in Denver, CO. You will join our team to ensure a seamless exhibitor experience throughout the on-site process and take ownership of order entry, information accuracy, and customer support.

Responsibilities include researching invoices, guiding customers on products and services, and coordinating with internal teams to resolve issues and fulfill complex requirements.