Remote Exhibitor Support Specialist

Freeman; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a Customer Experience professional to support exhibitors with online orders, billing inquiries, and technical questions. You will handle high volume inquiries by phone, email, and chat and ensure accurate processing of orders and payments.

This role supports the Customer Experience team and offers a remote schedule. Candidates should have 2+ years of customer service experience and be able to navigate multiple systems to resolve issues and drive satisfaction.

Qualifications

• 2+ years of customer service experience.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Process online exhibit and graphic upgrade orders with exhibitors and internal teams.
• Handle inbound inquiries by phone, email, and chat and maintain high service levels.
• Provide expert support on products, billing questions, and technical issues.
• Assist customers with login, ordering, and website issues, and troubleshoot as needed.
• Enter orders in Passport, TSS and CSM systems and manage payments per policy.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

The Freeman Company is seeking a Customer Experience professional to support exhibitors with online orders, billing inquiries, and technical questions. You will handle high volume inquiries by phone, email, and chat and ensure accurate processing of orders and payments.

This role supports the Customer Experience team and offers a remote schedule. Candidates should have 2+ years of customer service experience and be able to navigate multiple systems to resolve issues and drive satisfaction.