Remote Exhibitor Support Specialist

FREEMAN; Nashville (TN); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a customer experience professional to process online exhibit and graphic upgrade orders, respond to inquiries, and resolve complaints. You will support the Customer Experience team, handling high-volume inquiries via phone, email, and chat with accuracy and a focus on customer satisfaction.

You will guide customers through login and ordering, resolve issues, and collaborate with internal departments to ensure smooth fulfillment, billing, and payments.

Qualifications

• High School Diploma or Equivalent required.
• 2+ years of customer service experience preferred.

Responsibilities

• Process online exhibit and graphic upgrade orders with internal departments.
• Provide expert support for customer needs including billing, technical issues, and event-related requests.
• Handle inbound inquiries via phone, email, and chat with high accuracy and professionalism.
• Assist customers with login and ordering; troubleshoot website issues.
• Manage payments and billing terms per Freeman policies.

Skills

Customer service

Phone & chat support

Problem solving

Upsell & cross-sell

Education

High School Diploma or Equivalent

2+ years customer service experience

Tools

Five9

Passport

TSS

CSM systems

Job description

The Freeman Company is seeking a customer experience professional to process online exhibit and graphic upgrade orders, respond to inquiries, and resolve complaints. You will support the Customer Experience team, handling high-volume inquiries via phone, email, and chat with accuracy and a focus on customer satisfaction.

You will guide customers through login and ordering, resolve issues, and collaborate with internal departments to ensure smooth fulfillment, billing, and payments.