Exhibitor Services Specialist PT

Freeman Company; Orlando (FL); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Retirement with Company Match

Job summary

The Freeman Company, a global leader in live events, seeks an Exhibitor Service Representative to ensure high-quality management of exhibitor orders and on-site experience. The role supports the Customer Experience team and requires 2–3 days in‑office/show-site per week in Orlando, FL.

You will enter orders, manage exhibitor data, resolve inquiries, and coordinate with internal teams to deliver complex exhibitor needs.

Qualifications

• High School Diploma or Equivalent with relevant work experience required.
• 2+ years of customer service experience

Responsibilities

• Enter orders, exhibitor information, research invoices and show information in Freeman billing systems.
• Provide expert support for customer needs including products, services, billing questions, technical issues, and event related requests.
• Process, research, and resolve complex requirements, inquiries and complaints to ensure customer retention and satisfaction.
• Process and manage inbound leads and quote prices and credit terms in line with Freeman policies.
• Maintain up-to-date knowledge of exhibitor products/services and the exhibitor ordering website.
• Funnel custom requests through lead routing channels and ensure all systems and order information are accurate.
• Coordinate with internal departments to deliver complex customer needs across Freeman services.
• Identify, research, and resolve customer order discrepancies to uphold service levels.
• Support on-site and off-site teams and handle inbound calls, emails, chats, and leads

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma

Job description

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Responsible for the quality management of exhibitor orders by coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience.

This position will support our Customer Experience team. The position is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Orlando, FL.

• Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
• Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests
• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
• Process and effectively manage inbound leads
• Quote prices and credit terms in compliance with Freeman policies and procedures
• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
• Accurately funnel custom requests through lead routing channels
• Ensure all systems, production, and order information is accurate
• Manages Exhibitor Services contact channels
• Performs all functions as assigned to either the off-site or on-site team responsibilities
• Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service
• Proactively identifies, researches, and resolves customer order discrepancies using various methods
• Coordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services
• Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
• Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs

Education & Experience

• High School Diploma or Equivalent with relevant work experience required
• 2+ years of customer service experience

Certificates, Licenses, Registrations

Exhibitor Service Representatives are required to take and pass the New Employee Training (NET) program with an 80% or higher score; as well as six (6) hours of customer service modules that must be completed and passed with an 85% or higher score.

Travel Requirements

Travel 25% to 50%

What We Offer

Our part-time as needed positions are not benefit eligible; however, these roles are eligible to participate in:

• Retirement with Company Match

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.