Executive Workplace Clinical Care Navigator

Lyra Health, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Lyra Health, Inc. is seeking a Clinical Care Navigator on the Organizational Services Team to provide expert consultation to HR, ER, and Benefits, coordinating critical incidents and care navigation for employees in crisis.

You’ll support leaders and VIP staff with discreet clinical guidance, ensuring safe, timely access to high-quality behavioral health resources. Strong communication and professional presence are essential.

Qualifications

• Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns
• Coordinate critical incident responses and follow-up care outreach
• Deliver discreet, high-touch clinical support to executives and VIP employees

Responsibilities

• Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies
• Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach
• Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns
• Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance
• Proactively reach out to employees identified as high-risk or in crisis, offering in the moment support, risk assessment, safety planning, and care navigation to ensure connection to care
• Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments
• Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols
• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software

Job description

Lyra Health, Inc. is seeking a Clinical Care Navigator on the Organizational Services Team to provide expert consultation to HR, ER, and Benefits, coordinating critical incidents and care navigation for employees in crisis.

You’ll support leaders and VIP staff with discreet clinical guidance, ensuring safe, timely access to high-quality behavioral health resources. Strong communication and professional presence are essential.