Behavioral Health Clinician - EAP & Crisis Experience

Lyra Health, Inc.; United States; Hybrid; USD 43,926 - 62,561; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement benefits

Monthly tech allowance

Paid parental leave

Job summary

Lyra Health, Inc. is seeking a Clinical Care Navigator to support employees through behavioral health challenges. This role involves providing clinical consultation, coordinating critical incident responses, and ensuring high-quality care outreach.

The successful candidate will have a Master’s degree in clinical social work or equivalent and at least two years of relevant experience. This position offers a base rate of $38.65 per hour and various comprehensive benefits.

Qualifications

• Must have LCSW or equivalent license to deliver mental health services independently.
• At least two years of post-licensure experience in EAP or clinical settings.
• Experience managing high-risk clinical situations and working with corporate leadership.

Responsibilities

• Provide clinical consultation and guidance to HR and leaders.
• Coordinate responses to critical incidents and provide follow-up care.
• Deliver discreet support to executives and VIP employees.

Skills

Clinical consultation

Crisis management

Communication

Bilingual Spanish-speaking

Education

Master’s degree in clinical social work or equivalent

LCSW or equivalent independent clinical licensure

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer‑reviewed studies, and achieved unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.

Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest‑quality care and technology solutions.

About the Role

As a Clinical Care Navigator on the Organizational Services Team, you’ll be doing meaningful, high‑impact work supporting companies and their employees through moments of challenge, change, and crisis. You’ll be the first clinical point of contact for HR, ER, and Benefits teams reaching out for expert guidance, and you’ll coordinate thoughtful, timely support for employees navigating behavioral health concerns.

You won’t be providing ongoing therapy; you’ll use your clinical skills to offer expert consultation, coordinate critical incident responses, and proactively reach out to employees in crisis. Your work will help ensure safety and connection to high-quality care.

This role may be a great fit if you’re an excellent communicator, confident in your clinical judgment, and passionate about making behavioral health more accessible in the workplace. You thrive in a fast‑paced environment, can shift seamlessly between support calls and consultation, and have a strong sense of professional presence when working with VIPs and organizational leaders.

Shift Schedule

Tuesday – Saturday 1:00 PM – 9:30 PM PST; 2:00 PM – 10:30 PM MST; 3:00 PM – 11:30 PM CST; 4:00 PM – 12:30 AM EST.

Eligibility

This role is open for current Clinical Care Navigators and Clinical Care Navigators– After Hours employees only.

Responsibilities

• Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies.
• Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach.
• Deliver discreet, high‑touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns.
• Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance.
• Reach out to employees identified as high‑risk or in crisis, offering in‑the‑moment support, risk assessment, safety planning, and care navigation to ensure connection to care.
• Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments.
• Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols.
• Identify roadblocks to clinical care options for clients using Lyra’s proprietary software and other methods, and connect clients to optimal treatment based on specific needs and preferences.
• Independently manage a caseload of complex, multi‑need clients.

Qualifications

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g., LMFT, LPC, LPCC). Candidates without a state license to deliver mental health services independently will not be considered.
• Certified Employee Assistance Professional (CEAP) preferred.
• At least two years of post‑licensure experience (EAP/clinical call center experience preferred or organizational consulting).
• Significant experience managing high‑risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, and working with HR/ER and/or corporate leadership teams.
• Bilingual Spanish‑speaking candidates strongly preferred (but not required).
• Must be a full‑time resident of the United States; work cannot be completed from outside the United States.

Pay and Benefits

Base rate: $38.65 per hour. This role may also be eligible for discretionary bonuses.

Benefits include:

• Comprehensive healthcare coverage (medical, dental, vision, FSA/HSA, life and disability insurance)
• Lyra coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with paid vacation, sick days, and company holidays
• Paid parental leave
• 401(k) retirement benefits
• Monthly tech allowance
• Well‑being perks and activities, surprise swag, free food, community celebration events, and more

Equal Opportunity Employer

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, or genetic information or any other category protected by law.