Executive VIP Manager - Peru

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Attractive renumerations package

Build something from scratch

Job summary

SkillOnNet is seeking an Executive VIP Account Manager to oversee a portfolio of top-tier clients in the Peruvian region. You will cultivate loyalty, resolve issues, and tailor activities to client preferences while maintaining exceptional service standards.

The role emphasizes strong relationship-building, proactive problem solving, and expertise in CRM usage to drive client satisfaction and retention, with a fully remote work arrangement and competitive compensation.

Qualifications

• Experience managing high-value VIP clients in a fast-paced environment.
• Proven ability to build trust and long-term relationships with customers.
• Proficiency with CRM platforms and client data management.

Responsibilities

• Identify and assess customer needs to deliver service that consistently exceeds expectations.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Take the extra mile to engage customers through various platforms.
• Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events.
• Go above and beyond to create positive and memorable customer experiences.

Skills

VIP client communication

CRM systems

Interpersonal skills

Networking

Job description

Company DescriptionWe are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job DescriptionWe are looking for an Executive VIP Account Manager in Peru to cater for our absolute top tier clientele in the Peruvian region. As Executive VIP Account Manager you are responsible to oversee a portfolio of assigned customers and actively seek solutions to potential problems as well as engaging customers’ attention and loyalty. If you have a flair for VIP client communication and understand consumer behaviour, we would like to meet you.

Responsibilities include:

• Identify and assess customer needs to deliver service that consistently exceeds expectations.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Take the extra mile to engage customers through various platforms.
• Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events.
• Go above and beyond to create positive and memorable customer experiences.

What we are looking for:

• Self-motivated and ambitious individual who wants to excel in interpersonal relationships.
• Get-things-done mentality from taking initiative to execution.
• Excellent networking skills and inside information on market’s ongoing events.
• Familiarity with CRM systems and practices will be considered as an advantage.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong communication/public relations along with active listening skills required.
• Accountability and conscientiousness.

What's in it for YOU?

• Fully remote work.
• Attractive renumerations package.
• Prospect to build something from scratch and see it to fruition.
• A chance to advance professionally inside one of the world's largest iGaming organisation.

What Life at SkillOnNet is like!SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.