VIP Manager

Soft2Bet; New Jersey; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Team celebrations

Subsidized in-office meals

Job summary

Soft2Bet is looking for a VIP Manager to join our team in Fort Lee, NJ. This role involves managing high-value players, ensuring tailored engagement, and enhancing player loyalty through data-driven strategies. Responsibilities include building strong relationships, collaborating with various departments, and adhering to regulatory standards. The ideal candidate has 2+ years in VIP management, strong interpersonal skills, and knowledge of the New Jersey iGaming landscape. Join us for a collaborative, high-performance environment with real growth opportunities.

Qualifications

• 2+ years of experience in VIP Management or Senior Account Management in iGaming or sports betting.
• Strong understanding of the New Jersey iGaming market and regulatory landscape.
• Experience managing high-profile clients.

Responsibilities

• Build and maintain strong, long-term relationships with high-value players.
• Execute targeted retention and reactivation campaigns to reduce churn.
• Collaborate with teams to deliver tailored bonuses and exclusive experiences.
• Ensure all VIP interactions comply with Responsible Gaming standards.
• Act as an escalation point for VIP concerns.

Skills

Relationship management

Data-driven decision-making

Strong interpersonal skills

CRM platforms experience

Problem-solving skills

Tools

Salesforce

Optimove

Excel

Job description

Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment?

We’re seeking a VIP Manager to join our growing team in Fort Lee, NJ. This role is centered on managing and nurturing a portfolio of high-value players, executing tailored engagement strategies, and driving long-term loyalty and revenue growth. You’ll act as a trusted point of contact for VIP clients, combining relationship management with data-driven decision‑making to elevate the player experience.

As a VIP Manager, you’ll be responsible for delivering a best‑in‑class, “white‑glove” experience to our most valuable players. You’ll collaborate cross‑functionally with CRM, Marketing, and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention, and lifetime value (LTV).

What You’ll Do

• Buildandmaintainstrong,long-termrelationshipswithhigh-valueplayerstomaximizeretentionandLTV.
• Executetargetedretentionandreactivationcampaignstoreducechurnandincreaseengagement.
• CollaboratewithCRM,Marketing,andPaymentsteamstodelivertailoredbonuses,gifts,andexclusiveexperiences.
• EnsureallVIPinteractionscomplywithResponsibleGamingstandardsandNJDGEregulations.
• ActasanescalationpointforVIPconcerns,applyingstrongde‑escalationandproblem‑solvingskills.
• StayinformedoncompetitorVIPprogramsandindustrytrendstocontinuouslyenhanceofferings.
• 2+yearsofexperienceinVIPManagementorSeniorAccountManagementwithiniGamingorsportsbetting.
• StrongunderstandingoftheNewJerseiiGamingmarketandregulatorylandscape(NJDGE).
• Excellentinterpersonalandcommunicationskills,withexperiencemanaginghigh-profileclients.
• ExperiencewithCRMplatforms(e.g.,Salesforce,Optimove)andstrongExcelproficiency.
• AbilitytoworkonsiteinFortLee,NJ,withflexibilityforevenings,weekends,andpeaksportingevents.
• Backgroundinluxuryhospitality,customerrelationshipmanagement,orsimilarclient-facingrolesisaplus.

Join a dynamic and fast‑growing iGaming team where your impact on VIP engagement and player experience will be highly visible. You’ll work in a collaborative, international environment with real opportunities for growth and career advancement.

Perks

Generous PTO, team celebrations, subsidized in‑office meals

Culture

High‑performance, collaborative, and growth‑oriented environment

If you’re driven to deliver exceptional VIP experiences and thrive in a high‑energy, results‑focused setting, we’d love to hear from you.

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