Executive VIP IT Support Technician
General Dynamics Information Technology
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Job summary
General Dynamics Information Technology is seeking an Executive Support Help Desk Technician III to support the Department of Education leadership in Washington, DC. The role focuses on delivering white-glove IT support for senior government officials and VIP customers, ensuring rapid resolution of complex issues and seamless access to essential services.
You will collaborate with cross‑functional teams and operate across Windows 11, M365, Azure AD, Teams, Intune, and ServiceNow, with onsite
Qualifications
- 3+ years of IT support, including executive or VIP customers
- Associate's Degree or equivalent experience
- Currently able to obtain Public Trust clearance
- U.S. Citizenship required
- Experience with Windows 10/11, MS 365, AD/Azure AD, Teams, Intune, ServiceNow, VPN
Responsibilities
- Provide advanced technical support for Executive Leadership, SES personnel, political appointees, and VIP customers across the Department.
- Collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex issues quickly.
- Drive operational excellence by proactively identifying technology risks and coordinating major incident responses.
- Deliver tech support using enterprise tools including Windows 11, M365, AAD, Teams, Intune, ServiceNow, VPN, and mobile device management.
Skills
Education
Job description
General Dynamics Information Technology is seeking an Executive Support Help Desk Technician III to support the Department of Education leadership in Washington, DC. The role focuses on delivering white-glove IT support for senior government officials and VIP customers, ensuring rapid resolution of complex issues and seamless access to essential services.
You will collaborate with cross‑functional teams and operate across Windows 11, M365, Azure AD, Teams, Intune, and ServiceNow, with onsite
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