Executive VIP IT Support Lead - 24/7 High-Touch Service

Saic

Washington (District of Columbia)

On-site

USD 80,000 - 120,000

Full time

3 days ago

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Job summary

SAIC is seeking a VIP Executive Support Team Lead to coordinate a four-person team delivering high-touch IT support to executive-level customers. You will manage scheduling, workload, SLA health, and escalations, while guiding incident communications and cross-team collaboration across networking, software, security, and asset management.

Expect hands-on troubleshooting of Windows 11, AD, Office 365, Intune, and SCCM, with ITIL-based process improvements.

Qualifications

Bachelor’s degree or 7 years of specialized experience with leadership in a high-touch environment.
Must include 2+ years leading a technical support team.

Responsibilities

Coordinate and lead a 4-person Executive VIP Support Team; manage scheduling, workload, and SLA.
Provide white-glove technical support to executive customers with minimal supervision.
Communicate during incidents and service disruptions with executives and stakeholders.
Support VIP communications networks, mobile devices, and deployable systems.
Configure and support enterprise collaboration tools including Teams, Zoom, Webex, and VoIP.
Document, upgrade, and replace VIP hardware/software; manage devices and peripherals.
Deploy mobile devices, manage provisioning, access, and configuration for VIP staff.
Drive service improvement using ITIL processes, reporting, knowledge management, and trend analysis.