Executive Tech Support & Systems Specialist

AOD; Detroit (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

The Archdiocese of Detroit is seeking an Executive Technical Customer Service Specialist in Detroit, MI. The role delivers high-touch technical support to executive staff and supports broader staff needs, handling hardware, software, applications, and workflows.

You will use a ticketing system, create knowledge base content, and ensure SLAs are met, with travel across the Archdiocese and willingness for after-hours support as required.

Qualifications

• Bachelor’s degree preferred in IT, CS, Business Administration, or related field.
• Minimum 5–7 years of information technology experience.
• Relevant technical or service management certifications (Microsoft 365, ITIL, CompTIA) are a plus.

Responsibilities

• Serve as the primary executive-level technical support contact for hardware, software, applications, and workflows.
• Provide personalized tech support to executive staff and ensure high satisfaction.
• Troubleshoot and resolve complex technical issues; escalate with documentation when needed.
• Use the ticketing system to assign tickets to technicians or departments.
• Create and maintain technical documentation and knowledge base articles.

Skills

Microsoft 365 administration

MS 365 services

Security and compliance

Technical workflow knowledge

Education

Bachelor's degree preferred

5–7 years IT experience

IT certifications (Microsoft 365, ITIL, CompTIA)

Tools

Exchange Online

SharePoint Online

OneDrive for Business

Teams

Adobe

RingCentral

Smartsheet

Zoom

Job description

The Archdiocese of Detroit is seeking an Executive Technical Customer Service Specialist in Detroit, MI. The role delivers high-touch technical support to executive staff and supports broader staff needs, handling hardware, software, applications, and workflows.

You will use a ticketing system, create knowledge base content, and ensure SLAs are met, with travel across the Archdiocese and willingness for after-hours support as required.